Customer Relations Officer - Business Solutions

Placements24; Polokwane; Hybrid; ZAR 320,000 - 480,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Paid time off

Medical aid contribution

Pension fund enrollment

Team activities

Job summary

Placements24 is seeking a proactive Customer Relations Officer to join the team in Polokwane, Limpopo. The role focuses on building strong relationships with business partners and customers, ensuring service delivery satisfaction, and acting as a liaison between clients and internal teams.

The position offers a hybrid work arrangement, blending remote flexibility with in-office collaboration in Polokwane. The ideal candidate has excellent communication, negotiation, and problem-solving skills

Qualifications

• B2B relationship experience preferred.
• Strong communication and negotiation skills.
• Understand client needs and service delivery requirements.
• Proficient in CRM and MS Office.
• Hybrid work adaptability and travel willingness.

Responsibilities

• Develop and maintain relationships with key business clients.
• Act as the primary contact for assigned accounts.
• Understand client needs and ensure service delivery.
• Identify opportunities to expand services.
• Address concerns and resolve issues promptly.
• Conduct regular client check-ins and reviews.
• Collaborate with sales, technical, and operations teams.
• Gather feedback and report on satisfaction levels.
• Prepare client reports and proposals.
• Stay informed on industry trends.

Skills

Relationship management

Communication

Negotiation

CRM software

Client liaison

Business acumen

Education

Bachelor's degree in Business or Marketing

Related tertiary qualification

Tools

MS Office

Job description

About the Role

Our client, a dynamic provider of business solutions and consulting services, is seeking a proactive Customer Relations Officer to join their team in Polokwane, Limpopo. This role is integral to fostering and maintaining strong, long-term relationships with our client's business partners and customers. You will be responsible for understanding client needs, ensuring service delivery satisfaction, and acting as a key liaison between the client and our internal teams. The ideal candidate possesses excellent communication, negotiation, and problem-solving skills, with a passion for client success. This position offers a hybrid work arrangement, blending remote flexibility with essential in-office collaboration in our Polokwane office. Join us to contribute to business growth and client retention.

Key Responsibilities

• Develop and maintain strong, trusted relationships with key business clients.
• Act as the primary point of contact for assigned client accounts.
• Understand client needs and objectives, ensuring they are met by our services and solutions.
• Proactively identify opportunities to add value to client accounts and expand service offerings.
• Address client concerns and resolve issues promptly and effectively.
• Conduct regular check-ins and business reviews with clients.
• Collaborate with internal sales, technical, and operational teams to ensure seamless client service delivery.
• Gather client feedback and report on client satisfaction levels.
• Prepare and present client-related reports and proposals.
• Stay informed about industry trends and competitor activities relevant to client needs.

Requirements

• Proven experience in customer relationship management, account management, or a client-facing role, preferably in a B2B environment.
• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of business operations and client needs in the service sector.
• Demonstrated ability to build rapport and trust with clients.
• Proficiency in CRM software and standard office productivity tools.
• Ability to work independently and collaboratively in a hybrid work setting.
• A relevant tertiary qualification in Business, Marketing, or a related field is advantageous.
• Strong problem-solving and analytical skills.
• Detail-oriented with excellent organizational and time management abilities.
• Willingness to travel occasionally for client meetings.

Benefits

• Annual salary of R .
• Hybrid work model providing a mix of remote and office-based work.
• Opportunities for professional development and training in business management.
• Generous paid time off.
• Medical aid contribution.
• Pension fund enrollment.
• A dynamic and supportive work environment.
• Potential for bonuses based on client retention and satisfaction.
• Regular team activities and networking opportunities.
• Access to business development resources.