Telecoms Customer Support Representative

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Hybrid work model

Career growth opportunities

Team environment

Job summary

Placements24 is seeking a dedicated Telecoms Customer Support Representative in Polokwane (Limpopo) for a hybrid role combining in‑office and remote work. You will be the first point of contact, resolving inquiries related to telecom accounts and services, with a focus on customer satisfaction and loyalty.

The ideal candidate has customer service experience, strong communication skills, and the ability to troubleshoot technical issues while guiding customers through activations and plan changes.

Qualifications

• Experience in customer service or related role.
• Excellent communication and active listening skills.
• Proficiency with computers and basic troubleshooting.
• Ability to empathize with customers and de‑escalate situations.
• Strong organizational skills and attention to detail.
• Ability to work in both office and remote environments.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with billing questions, service issues, and technical troubleshooting.
• Guide customers through service activation, plan changes, and account management processes.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments for resolution.
• Gather customer feedback to identify areas for service improvement.

Skills

Customer service

Communication

Troubleshooting

Empathy

Organizational skills

Hybrid work

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated and friendly Telecoms Customer Support Representative to join their team in Polokwane . You will be the first point of contact for customers, providing exceptional service and resolving inquiries related to their telecommunications accounts and services. This hybrid role combines in‑office responsibilities with the flexibility of remote work, allowing you to efficiently assist a diverse customer base. You will play a vital role in ensuring customer satisfaction and loyalty, contributing to our client's reputation for outstanding service within the Limpopo province and beyond, serving clients across Polokwane and surrounding areas.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with billing questions, service issues, and technical troubleshooting.
• Guide customers through service activation, plan changes, and account management processes.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments for resolution.
• Gather customer feedback to identify areas for service improvement.

Requirements

• Previous experience in customer service or a related role, preferably in the telecoms industry .
• Excellent communication and active listening skills.
• Proficiency with computers and basic troubleshooting.
• Ability to empathize with customers and de‑escalate challenging situations.
• Strong organizational skills and attention to detail.
• Ability to work effectively in both an office and remote environment.

Benefits

• Competitive salary and potential for performance‑based bonuses.
• Medical aid and provident fund benefits.
• Opportunities for training and career growth within the company.
• A supportive and collaborative team environment.
• Hybrid work model offering flexibility and work‑life balance.
• A key role in customer retention for a prominent telecoms provider in Polokwane .