Customer Service Specialist

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid contributions

On-site workplace

Training opportunities

Friendly team

Job summary

Placements24 is seeking a dedicated Customer Service Specialist to join our team in Polokwane, Limpopo. You will handle customer inquiries, resolve issues, and ensure high customer satisfaction in an on-site office setting.

The ideal candidate has strong communication skills, a patient demeanor, and a commitment to excellent service. This role offers a stable environment with opportunities for professional growth within a reputable organization.

Qualifications

• Previous experience in a customer service role is required.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and common office software.
• Ability to multitask and manage time effectively.
• Customer-focused attitude and a friendly demeanor.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues in a professional and timely manner.
• Process orders, forms, and requests accurately.
• Document customer interactions and resolutions in the CRM system.
• Follow communication guidelines and company policies.
• Identify customer needs and recommend appropriate solutions.
• Escalate complex issues to the relevant departments when necessary.
• Contribute to team goals and initiatives.
• Maintain a high level of product knowledge.

Skills

Customer service

Communication skills

Problem-solving

Time management

Tools

CRM software

Office software

Job description

About the Role

Our client is seeking a dedicated and detail-oriented Customer Service Specialist to join their team in Polokwane, Limpopo, ZA. This on-site role is perfect for individuals who thrive in a collaborative office environment and are passionate about providing excellent customer support. You will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate possesses strong communication skills, a patient demeanor, and a commitment to delivering exceptional service. This position offers a stable work environment within a reputable organization, with opportunities for professional growth.

Key Responsibilities

• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues in a professional and timely manner.
• Process orders, forms, and requests accurately.
• Document customer interactions and resolutions in the CRM system.
• Follow communication guidelines and company policies.
• Identify customer needs and recommend appropriate solutions.
• Escalate complex issues to the relevant departments when necessary.
• Contribute to team goals and initiatives.
• Maintain a high level of product knowledge.

Requirements

• Previous experience in a customer service role is required.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and common office software.
• Ability to multitask and manage time effectively.
• Customer-focused attitude and a friendly demeanor.
• Must be able to work on-site in Polokwane, Limpopo, ZA.
• A team player with a willingness to learn.

Benefits

• Competitive annual salary.
• Stable, on-site working environment.
• Comprehensive medical aid contributions.
• Opportunities for ongoing training and skill development.
• Friendly team atmosphere.
• Potential for career advancement.