Customer Care Agent

Placements24; Polokwane; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Hybrid work schedule

Health and wellness programs

Ongoing training and careerdevelopment

Supportive team environment

Job summary

Placements24 in Polokwane is seeking an enthusiastic Customer Care Agent to join the team. The role focuses on delivering exceptional service, handling inquiries, and ensuring customer satisfaction through effective communication and problem resolution.

This hybrid position allows blending remote work with regular time at our Polokwane office, fostering a collaborative and productive environment. The ideal candidate has strong communication skills, a customer-centric mindset, and experience in a

Qualifications

• Proven experience in a customer care or customer service role.
• Strong communication, listening, and interpersonal skills.
• Ability to navigate multiple systems and software applications.
• Demonstrated problem-solving skills and a customer-centric mindset.
• Comfortable working in a hybrid model, with regular on-site presence in Polokwane.
• High school diploma or equivalent required.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues with empathy and efficiency.
• Process customer orders, applications, or service requests accurately.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to upsell or cross-sell relevant products or services.

Skills

Customer service

Communication

Interpersonal skills

Multisystem navigation

Problem solving

Hybrid work

Education

High school diploma or equivalent

Job description

About the Role

Our client is looking for an enthusiastic and diligent Customer Care Agent to join their team in Polokwane. This role is centered on delivering exceptional customer service, handling inquiries, and ensuring customer satisfaction through effective communication and problem resolution. You will be a key point of contact for customers, addressing their needs and providing solutions that enhance their experience with our services. This hybrid position allows for flexibility, blending remote work with essential time in our Polokwane office, fostering a collaborative and productive atmosphere. We seek individuals committed to upholding our company's reputation for outstanding customer care.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.


• Provide detailed information about products, services, and company policies.


• Resolve customer complaints and issues with empathy and efficiency.


• Process customer orders, applications, or service requests accurately.


• Maintain detailed records of customer interactions and transactions.


• Identify opportunities to upsell or cross-sell relevant products or services.

Requirements

• Proven experience in a customer care or customer service role.


• Strong communication, listening, and interpersonal skills.


• Ability to navigate multiple systems and software applications simultaneously.


• Demonstrated problem-solving skills and a customer-centric mindset.


• Comfortable working in a hybrid model, with regular on-site presence in Polokwane.


• High school diploma or equivalent required.

Benefits

• Competitive compensation package with bonus opportunities.


• Hybrid work schedule offering flexibility and work-life balance.


• Comprehensive health and wellness programs.


• Ongoing training and career development opportunities.


• A positive and supportive team environment.