Customer Support Associate – Onsite in Port Elizabeth

Placements24; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical expenses contribution

Provident fund after probation

Extensive training and coaching

Job summary

Placements24 is seeking a motivated Customer Support Representative for our Port Elizabeth, Eastern Cape office. This entry-level role focuses on first-line support, addressing inquiries and resolving issues to ensure a positive shopping experience.

You will interact with customers via phone, email, and live chat, utilizing CRM tools to maintain records and improve service quality. Ideal candidates are empathetic, patient, and communicate clearly in English, with a passion for helping others.

Qualifications

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Customer-oriented attitude with a desire to provide exceptional service.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in basic computer skills and familiarity with CRM software is a plus.
• Ability to work full-time in Port Elizabeth, Eastern Cape office.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide information about products, services, and company policies.
• Troubleshoot and resolve common customer issues related to orders, shipping, returns, and account management.
• Escalate complex issues to senior support staff or other departments as needed.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify and communicate customer feedback and trends to the management team.
• Follow established procedures and guidelines to ensure consistent service quality.
• Contribute to a positive and collaborative team environment.

Skills

Customer service

Communication

Multitasking

Problem solving

English proficiency

Education

High School Diploma

Tools

CRM software

Job description

Placements24 is seeking a motivated Customer Support Representative for our Port Elizabeth, Eastern Cape office. This entry-level role focuses on first-line support, addressing inquiries and resolving issues to ensure a positive shopping experience.

You will interact with customers via phone, email, and live chat, utilizing CRM tools to maintain records and improve service quality. Ideal candidates are empathetic, patient, and communicate clearly in English, with a passion for helping others.