Customer Support Representative - Tier 1

Placements24; Gqeberha; In loco; ZAR 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical expenses contribution

Provident fund after probation

Extensive training and coaching

Descrizione del lavoro

Placements24 is seeking a motivated Customer Support Representative for our Port Elizabeth, Eastern Cape office. This entry-level role focuses on first-line support, addressing inquiries and resolving issues to ensure a positive shopping experience.

You will interact with customers via phone, email, and live chat, utilizing CRM tools to maintain records and improve service quality. Ideal candidates are empathetic, patient, and communicate clearly in English, with a passion for helping others.

Competenze

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Customer-oriented attitude with a desire to provide exceptional service.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in basic computer skills and familiarity with CRM software is a plus.
• Ability to work full-time in Port Elizabeth, Eastern Cape office.

Mansioni

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide information about products, services, and company policies.
• Troubleshoot and resolve common customer issues related to orders, shipping, returns, and account management.
• Escalate complex issues to senior support staff or other departments as needed.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify and communicate customer feedback and trends to the management team.
• Follow established procedures and guidelines to ensure consistent service quality.
• Contribute to a positive and collaborative team environment.

Conoscenze

Customer service

Communication

Multitasking

Problem solving

English proficiency

Formazione

High School Diploma

Strumenti

CRM software

Descrizione del lavoro

About the Role

Our client, a rapidly expanding online retail company, is seeking a motivated and customer-focused Customer Support Representative to join their team in Port Elizabeth, Eastern Cape . This entry-level position is crucial for providing first-line support to our valued customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience. The ideal candidate will be empathetic, patient, and possess excellent communication skills, with a passion for helping others. This is a fantastic opportunity for an individual looking to start or build a career in customer service within the dynamic retail sector in Port Elizabeth .

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide information about products, services, and company policies.
• Troubleshoot and resolve common customer issues related to orders, shipping, returns, and account management.
• Escalate complex issues to senior support staff or other departments as needed.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify and communicate customer feedback and trends to the management team.
• Follow established procedures and guidelines to ensure consistent service quality.
• Contribute to a positive and collaborative team environment.

Requirements

• High school diploma or equivalent qualification required.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Customer-oriented attitude with a desire to provide exceptional service.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in basic computer skills and familiarity with CRM software is a plus.
• Ability to work full-time in our office located in Port Elizabeth, Eastern Cape .
• Previous experience in customer service or retail is advantageous but not mandatory.

Benefits

Our client offers a competitive entry-level salary and a supportive work environment. Employees are eligible for standard benefits including a contribution towards medical expenses and a provident fund after the probationary period. This role is based at our Port Elizabeth, Eastern Cape office and is designated as No remote work, offering you the opportunity to work directly with a supportive team. We provide thorough training and ongoing coaching to help you succeed and grow within the company. Join our team and contribute to delivering excellent customer experiences in Port Elizabeth .

• competitive entry-level salary
• a contribution towards medical expenses
• a provident fund after the probationary period