E-commerce Customer Support Specialist (On-site East London)

Placements24; East London; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement plan

Training opportunities

Team environment

Paid leave

Employee discounts

Career progression

Team events

Job summary

Placements24 in East London, Eastern Cape, is seeking a Customer Service Representative to join the on-site operations team. You will respond to customer inquiries via phone, email and live chat, provide product information, track orders, and handle returns and exchanges to ensure a positive shopping experience.

The ideal candidate is friendly, patient and has excellent verbal and written communication skills, with a keen eye for detail and comfort using CRM or helpdesk software.

Qualifications

• Experience in customer service or related role preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and customer-centric attitude.
• Proficiency with computers and basic office software.
• Ability to multitask in a fast-paced environment.
• Experience with CRM or helpdesk software is advantageous.
• High school diploma or equivalent required; further education is a plus.

Responsibilities

• Respond to customer inquiries via phone, email and live chat.
• Assist customers with product information, order tracking and returns/exchanges.
• Process orders, returns and exchanges accurately and efficiently.
• Troubleshoot and resolve issues related to orders, payments and defects.
• Maintain product knowledge to assist customers effectively.
• Document interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback.
• Escalate complex issues to supervisors when needed.
• Adhere to policies to ensure consistent service delivery.
• Collaborate with colleagues to support the team.

Skills

Customer service

Communication skills

Interpersonal skills

CRM software

Time management

Education

High school diploma

Further education

Tools

CRM / helpdesk software

Job description

Placements24 in East London, Eastern Cape, is seeking a Customer Service Representative to join the on-site operations team. You will respond to customer inquiries via phone, email and live chat, provide product information, track orders, and handle returns and exchanges to ensure a positive shopping experience.

The ideal candidate is friendly, patient and has excellent verbal and written communication skills, with a keen eye for detail and comfort using CRM or helpdesk software.