Customer Care Representative

Placements24; Gqeberha; Hybrid; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Flexible hybrid work arrangement

Staff discounts on company products

Career development opportunities

Job summary

Placements24 in Port Elizabeth is seeking a Customer Care Representative for a hybrid role blending on-site collaboration with remote work flexibility. You will respond to inquiries, resolve issues, and guide customers through orders, returns and shipping.

The role emphasizes accurate CRM updates and patient, service-oriented communication. Applicants should bring experience in customer service, strong problem-solving skills, and a proactive approach to learning about our product range while

Qualifications

• Proven experience in customer service or call centre roles.
• Excellent communication and interpersonal skills with a friendly attitude.
• Strong problem-solving abilities and capacity to handle difficult situations.
• Proficiency with computers, CRM software and common office applications.
• Ability to multitask and manage time in a fast-paced environment.
• Willingness to work a hybrid schedule including some days in office.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues, complaints, and feedback effectively and efficiently.
• Provide accurate information about products, services, orders, and shipping.
• Process customer orders, returns, and exchanges according to company policies.
• Maintain customer records and update account information in the CRM system.
• Assist customers with website navigation and online purchasing issues.
• Identify customer needs and escalate priority issues to the appropriate departments.
• Contribute to building customer loyalty through exceptional service interactions.
• Collaborate with team members to share best practices and improve overall service delivery.
• Adhere to all company policies and procedures regarding customer service.

Skills

Customer service

Communication skills

Problem solving

CRM software

Multitasking

Team player

Education

High school diploma

Tools

CRM software

Office applications

Job description

About the Role

Our client, a leader in the e-commerce sector, is seeking an enthusiastic Customer Care Representative to join their team in Port Elizabeth, Eastern Cape . This hybrid role allows for a balance between on-site collaboration and remote work flexibility, making it ideal for those seeking a dynamic work environment. You will be instrumental in providing outstanding support to our valued customers, resolving inquiries, and ensuring a positive shopping experience. The ideal candidate possesses strong communication skills, a patient demeanor, and a genuine passion for assisting people. This is an excellent opportunity to develop your career in customer service within a supportive and growing organization. You will work closely with a team of dedicated professionals committed to exceeding customer expectations. We are looking for individuals who are detail-oriented, reliable, and eager to learn about our diverse product range. Your role will be crucial in maintaining our company's reputation for excellent customer service. Join our client and become a key contributor to our success in the vibrant city of Port Elizabeth .

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues, complaints, and feedback effectively and efficiently.
• Provide accurate information about products, services, orders, and shipping.
• Process customer orders, returns, and exchanges according to company policies.
• Maintain customer records and update account information in the CRM system.
• Assist customers with website navigation and online purchasing issues.
• Identify customer needs and escalates priority issues to the appropriate departments.
• Contribute to building customer loyalty through exceptional service interactions.
• Collaborate with team members to share best practices and improve overall service delivery.
• Adhere to all company policies and procedures regarding customer service.

Requirements

• Proven experience in a customer service or call center role.
• Excellent communication and interpersonal skills, with a friendly and approachable attitude.
• Strong problem-solving abilities and the capacity to handle difficult situations with grace.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; further education is a plus.
• Willingness to work a hybrid schedule, including some days in the Port Elizabeth office.
• A proactive approach to customer service and a dedication to achieving satisfaction.
• Adaptability and willingness to learn about new products and services.
• Team player with a positive outlook.

Benefits

• Our client offers a competitive remuneration package, including performance incentives.
• Employees are eligible for medical aid and retirement benefits.
• Opportunities for professional development and career advancement are actively supported.
• Enjoy a flexible hybrid work arrangement that promotes work-life balance.
• Generous annual leave and sick leave entitlements are provided.
• Staff discounts on company products are a great perk.
• A collaborative and supportive team environment is guaranteed.
• Join a company that prioritizes employee well-being and career growth.
• Further benefits include access to ongoing training.
• Be part of a company that values its customers and employees.