Customer Support Representative - Remote

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive hourly wage with bonuses

Paid time off and holidays

Comprehensive training program

Job summary

Placements24 is seeking a dedicated Customer Support Representative to join our remote team. You will be the first point of contact for clients, handling inquiries, resolving issues, and guiding customers through our products and services from home.

The ideal candidate has strong written and verbal communication, excellent listening skills, and the ability to multitask in a fast-paced, global support environment.

Qualifications

• Experience in customer support or client-facing role is required.
• Excellent written and verbal communication skills.
• Patience and a professional attitude when dealing with customers.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, orders and account details.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Process customer orders, modifications and feedback.
• Document all customer interactions in the CRM system.
• Identify and escalate priority issues to internal teams.
• Contribute to team goals by meeting performance metrics.
• Maintain high product knowledge and service standards.

Skills

Customer support experience

Excellent communication

Active listening

Patience and professionalism

Remote work proficiency

Time management

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Job description

About the Role

Our client is actively seeking a dedicated and empathetic Customer Support Representative - Remote to join their expanding global support team, with a focus on serving clients in and around **Richards Bay, KwaZulu-Natal, ZA**. This is a fully remote position, offering you the flexibility to work from the comfort of your home. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about our client's products and services. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine desire to assist customers. This role is essential in shaping positive customer experiences and upholding our client's reputation for outstanding service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, orders, and account details.
• Troubleshoot and resolve customer issues effectively, aiming for first-contact resolution.
• Process customer orders, modifications, and feedback.
• Document all customer interactions and resolutions in the CRM system.
• Identify and elevate priority issues or trends to the appropriate internal teams.
• Contribute to team goals by achieving and exceeding performance metrics.
• Maintain a high level of product knowledge and service standards.
• Gather customer feedback to help improve products and services.

Requirements

• Proven customer support experience or experience in a similar client-facing role.
• Excellent communication skills, both written and verbal.
• Strong listening skills and the ability to understand customer needs.
• Patience and a professional attitude when handling difficult customer situations.
• Proficiency in using computers and basic software applications.
• Ability to multitask and manage time effectively in a remote setting.
• High school diploma or equivalent; college degree preferred.
• Experience with CRM software is a plus.
• Must have a stable internet connection and a quiet workspace suitable for remote work.

Benefits

• Fully remote work environment, offering unparalleled flexibility.
• Competitive hourly wage with potential for performance bonuses.
• Paid time off and holidays.
• Comprehensive training program to ensure your success.
• Opportunities for career growth within a global organization supporting **Richards Bay, KwaZulu-Natal, ZA**.
• Supportive team culture and management.