Remote Customer Support Specialist (Eastern Cape)

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work arrangement

Performance bonuses

Training program

Career advancement

UIF benefits

Job summary

Placements24 is seeking a Remote Customer Support Specialist to serve clients from Port Elizabeth and across South Africa. You will handle inquiries via phone, email, and chat, provide accurate information, and troubleshoot issues from a home office.

The role requires self-discipline, excellent English communication, and strong problem-solving skills. You’ll document interactions in the CRM, escalate complex issues, and contribute to knowledge base articles while maintaining a high standard of

Qualifications

• Previous experience in a customer support or call center environment is highly preferred.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems, including CRM software and MS Office Suite.
• Ability to work independently and manage time effectively in a remote work setting.
• A dedicated home office space with a stable internet connection.
• High school diploma or equivalent; further education or certifications are a plus.
• Must be located in or willing to work remotely from Port Elizabeth, Eastern Cape, or within South Africa.
• A positive attitude and a passion for customer service excellence.
• Willingness to undergo background checks and provide necessary documentation.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat support channels.
• Provide clear, concise, and accurate information and solutions to customer queries.
• Troubleshoot and resolve customer issues related to products and services.
• Document all customer interactions, issues, and resolutions meticulously in the CRM system.
• Escalate complex technical or service issues to the appropriate internal teams when necessary.
• Educate customers on how to use products and services effectively.
• Identify opportunities to improve the customer experience and contribute to knowledge base articles.
• Maintain a high level of customer satisfaction through efficient and friendly service.
• Adhere to all company policies, procedures, and service standards.
• Collaborate effectively with remote team members and supervisors.

Skills

English fluency

Active listening

Problem solving

CRM software

MS Office

Time management

Education

High school diploma

Job description

About the Role

Our client, a global leader in digital services, is actively seeking a dedicated and empathetic Remote Customer Support Specialist to join their fully remote team, serving clients from Port Elizabeth, Eastern Cape , and beyond. This position is entirely remote, allowing you to work from the comfort of your home office while providing essential support to our client's user base. You will be the primary point of contact for customers, addressing inquiries, troubleshooting issues, and ensuring a consistently positive customer experience. This role requires a proactive approach, excellent communication skills, and a strong commitment to customer satisfaction. If you are passionate about helping others and thrive in an independent, home-based work environment, this is an excellent opportunity to build a rewarding career with a forward-thinking company. We are looking for individuals who are self-disciplined and can manage their workload effectively from a distance.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat support channels.
• Provide clear, concise, and accurate information and solutions to customer queries.
• Troubleshoot and resolve customer issues related to products and services.
• Document all customer interactions, issues, and resolutions meticulously in the CRM system.
• Escalate complex technical or service issues to the appropriate internal teams when necessary.
• Educate customers on how to use products and services effectively.
• Identify opportunities to improve the customer experience and contribute to knowledge base articles.
• Maintain a high level of customer satisfaction through efficient and friendly service.
• Adhere to all company policies, procedures, and service standards.
• Collaborate effectively with remote team members and supervisors.

Requirements

• Previous experience in a customer support or call center environment is highly preferred.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems, including CRM software and MS Office Suite.
• Ability to work independently and manage time effectively in a remote work setting.
• A dedicated home office space with a stable internet connection.
• High school diploma or equivalent; further education or certifications are a plus.
• Must be located in or willing to work remotely from Port Elizabeth, Eastern Cape , or within South Africa.
• A positive attitude and a passion for customer service excellence.
• Willingness to undergo background checks and provide necessary documentation.

Benefits

• Fully remote work arrangement with location flexibility within South Africa.
• Competitive salary and potential performance bonuses.
• Comprehensive training and onboarding program.
• Opportunities for career advancement within a growing global company.
• Access to online learning resources and skill development programs.
• Supportive remote team environment and management.
• Contribution to UIF and other standard benefits.