Customer Experience Associate - No Remote

Placements24; Pretoria; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Office culture

Team-building activities

Job summary

Placements24 is seeking a Customer Experience Associate to join their Pretoria team. This on-site role focuses on delivering exceptional customer journeys, resolving inquiries, and building strong client relationships.

You will engage customers across channels, assist with onboarding and account management, and collaborate with sales and technical teams to improve service quality. A proactive, detail-oriented attitude is essential.

Qualifications

• Experience in customer service or client relations.
• Excellent communication, listening, and interpersonal skills.
• Ability to work on-site in Pretoria.
• Proactive attitude with strong attention to detail.
• High school diploma; degree is advantageous.

Responsibilities

• Engage with customers through various channels including phone, email, and in-person interactions.
• Address customer inquiries, complaints, and feedback with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Assist customers with onboarding processes, account management, and service utilization.
• Identify customer needs and proactively offer solutions or support.
• Document all customer interactions and feedback accurately in the company's CRM system.
• Collaborate with sales, marketing, and technical teams to ensure a seamless customer experience.
• Contribute to improving customer service processes and customer satisfaction metrics.
• Participate actively in team meetings and training sessions held at the Pretoria office.

Skills

Customer service

Multichannel communication

CRM knowledge

Problem solving

Education

High school diploma or equivalent

Degree advantageous

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and customer-focused Customer Experience Associate to join their team based in Pretoria, Gauteng, ZA . This is a non-remote position where you will be the voice and advocate for our customers, ensuring they have an exceptional journey with our client's services. You will be instrumental in building strong customer relationships, resolving inquiries, and contributing to a positive brand image. This role demands an individual with a passion for service, excellent communication skills, and a proactive approach to problem-solving. If you are dedicated to providing outstanding customer interactions and thrive in a dynamic office environment, this is a fantastic opportunity to grow your career within a reputable organization.

Key Responsibilities

• Engage with customers through various channels including phone, email, and in-person interactions.
• Address customer inquiries, complaints, and feedback with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Assist customers with onboarding processes, account management, and service utilization.
• Identify customer needs and proactively offer solutions or support.
• Document all customer interactions and feedback accurately in the company's CRM system.
• Collaborate with sales, marketing, and technical teams to ensure a seamless customer experience.
• Contribute to improving customer service processes and customer satisfaction metrics.
• Participate actively in team meetings and training sessions held at the Pretoria office.

Requirements

• Proven experience in a customer service, client relations, or similar role.
• Exceptional communication, listening, and interpersonal skills.
• Strong empathy and a genuine desire to help customers.
• Proficiency in using CRM software and other customer service tools.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Must be able to work on-site in Pretoria, Gauteng, ZA .
• A proactive attitude and a keen eye for detail.
• High school diploma or equivalent; a degree in a relevant field is advantageous.
• Ability to adapt to a fast-paced work environment and learn new product information quickly.

Benefits

• Competitive salary.
• Health insurance and other statutory benefits.
• Paid time off and public holidays.
• Opportunities for professional development and skill enhancement.
• A positive and collaborative office culture.
• Regular team-building activities.
• Convenient office location in Pretoria .