Customer Service Associate

Placements24; Stellenbosch; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Overtime opportunities

Private medical and disability保险

Job summary

Placements24 in Paarl is seeking a friendly Customer Service Associate to handle inquiries, resolve issues, and ensure client satisfaction across channels.

You will be the first point of contact, maintaining CRM records, processing orders and returns, and collaborating with the team in a flexible hybrid setup.

Qualifications

• High school diploma or equivalent; experience in a customer-facing role preferred.
• Strong communication and active listening skills.
• Demonstrated ability to handle difficult customer situations with patience and professionalism.
• Proficiency in basic computer applications and ability to learn new software quickly.
• Experience with customer service or helpdesk operations is advantageous.
• Ability to adapt to a hybrid work schedule, balancing on-site and remote responsibilities.

Responsibilities

• Address customer inquiries and resolve complaints via phone, email, and in-person interactions.
• Provide accurate information about products and services, guiding customers to the best solutions.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Maintain detailed customer records and interaction logs in the CRM system.
• Escalate complex issues to supervisors or relevant departments for resolution.
• Contribute to team efforts by achieving personal and team performance goals.

Skills

Customer-facing

Communication

Active listening

Patience

CRM basics

Computer proficiency

Problem solving

Education

High school diploma

Tools

CRM software

Helpdesk software

Microsoft Office

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Associate to join their team in Paarl . This role is central to delivering outstanding customer experiences, handling inquiries, resolving issues, and ensuring client satisfaction with our client's offerings. You will be the first point of contact for many customers, representing the company's commitment to quality service and support. This position offers a great chance to grow within a supportive team environment that values customer focus and professional development, operating under a flexible hybrid work arrangement.

Key Responsibilities

• Address customer inquiries and resolve complaints via phone, email, and in-person interactions.
• Provide accurate information about products and services, guiding customers to the best solutions.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Maintain detailed customer records and interaction logs in the CRM system.
• Escalate complex issues to supervisors or relevant departments for resolution.
• Contribute to team efforts by achieving personal and team performance goals.

Requirements

• High school diploma or equivalent; experience in a customer-facing role is preferred.
• Strong communication and active listening skills.
• Demonstrated ability to handle difficult customer situations with patience and professionalism.
• Proficiency in basic computer applications and ability to learn new software quickly.
• Experience with customer service or helpdesk operations is advantageous.
• Ability to adapt to a hybrid work schedule, balancing on-site and remote responsibilities.

Benefits

• Competitive monthly salary with opportunities for overtime.
• Access to private medical and disability insurance.
• Paid vacation and sick leave.
• Ongoing training programs to enhance customer service skills.
• A collaborative and friendly work atmosphere in Paarl .