Customer Support Associate – In-Office, Growth & Benefits

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

In-office role

Health and retirement benefits

Career development

Friendly team

Job summary

Placements24 in East London is seeking a Customer Support Associate to join our on-site team. You will interact directly with customers, address inquiries, and contribute to a positive brand experience.

This role emphasizes friendly, professional service, troubleshooting basic issues, processing orders and returns, and documenting interactions in our support system.

You will work in a stable office setting with opportunities for skill development and career progression within the company.

Qualifications

• Experience in a customer support or service role.
• Strong communication and interpersonal abilities.
• Patience and empathy in handling inquiries.
• Proficient with computers and basic CRM tools.
• Commitment to high-quality customer service.

Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Provide accurate product and policy information.
• Troubleshoot basic issues and guide to solutions.
• Process orders and returns accurately.
• Document interactions in the support system.

Skills

Customer service

Communication skills

Empathy

Computer literacy

CRM experience

Tools

CRM software

Job description

Placements24 in East London is seeking a Customer Support Associate to join our on-site team. You will interact directly with customers, address inquiries, and contribute to a positive brand experience.

This role emphasizes friendly, professional service, troubleshooting basic issues, processing orders and returns, and documenting interactions in our support system.

You will work in a stable office setting with opportunities for skill development and career progression within the company.