Customer Support Agent - WhatJobs Direct

Placements24; Vereeniging; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Paid training and development

Generous paid time off

Pension fund contributions

On-site parking

Job summary

Placements24 is hiring a Customer Support Agent in Vereeniging, Gauteng. The role is on-site and focuses on delivering exceptional service across touchpoints. You will handle inquiries, provide product details, and resolve issues with empathy and professionalism, contributing to customer satisfaction and loyalty.

Join a team that values collaboration, continuous learning, and meeting service levels. A supportive environment with opportunities for growth and employee development awaits you in

Qualifications

• Customer service experience is essential.
• Excellent communication and interpersonal skills.
• Ability to listen actively and resolve problems effectively.
• Familiarity with CRM systems and process documentation.
• Team oriented with a proactive, patient approach.

Responsibilities

• Answer customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate and comprehensive information about products, services, and policies.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Process customer orders, requests, and feedback accurately.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to relevant departments or supervisors when necessary.
• Identify customer needs and proactively offer solutions or additional information.
• Maintain a high level of product and service knowledge.
• Contribute to team goals and performance metrics.
• Adhere to all company guidelines and service level agreements.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Team player

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated Customer Support Agent to join their bustling team in Vereeniging, Gauteng. This role is crucial for delivering exceptional service and ensuring customer satisfaction across all touchpoints. You will handle customer inquiries, resolve issues, and provide information regarding our client's products and services. This is an on-site position, perfect for individuals who thrive in a team-oriented environment and enjoy direct customer interaction. We are looking for empathetic, communicative, and problem-solving individuals who are committed to providing outstanding support. This is a fantastic opportunity to build a career in customer service within a growing and reputable company. Your contributions will directly impact the customer experience and the overall success of our client. Join us in Vereeniging and become a vital part of our client's commitment to excellence in customer care. We foster a positive work environment that encourages collaboration and professional growth for all team members.

Key Responsibilities

• Answer customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate and comprehensive information about products, services, and policies.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Process customer orders, requests, and feedback accurately.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to relevant departments or supervisors when necessary.
• Identify customer needs and proactively offer solutions or additional information.
• Maintain a high level of product and service knowledge.
• Contribute to team goals and performance metrics.
• Adhere to all company guidelines and service level agreements.

Requirements

• Previous experience in a customer service or support role is essential.
• Excellent communication and interpersonal skills, with a clear and friendly speaking voice.
• Strong active listening and problem-solving capabilities.
• Proficiency in using computer systems, including CRM software.
• Ability to remain patient and professional in challenging situations.
• High school diploma or equivalent qualification.
• A positive attitude and strong work ethic.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team player with a willingness to assist colleagues.
• Familiarity with the Vereeniging, Gauteng community is a plus.

Benefits

• Competitive starting salary with potential for increases based on performance.
• Comprehensive health insurance package.
• Paid training and ongoing professional development opportunities.
• A friendly and supportive team environment.
• Generous paid time off and public holidays.
• Employee assistance program for confidential support.
• Opportunities for career advancement within the company.
• Pension fund contributions.
• Potential for shift differentials based on schedule.
• On-site facilities including break rooms and parking.