Customer Support Representative

Placements24; Klerksdorp; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary and performanceBONu

Medical and retirement benefits

Training and career development

Paid time off and holidays

Employee discounts on products

Job summary

WhatJobs Direct in Klerksdorp, North West is seeking a Customer Support Representative to deliver exceptional service to customers. The role offers a hybrid work arrangement, balancing in-office days with remote work, and a supportive environment focused on professional growth.

You will handle inquiries via phone, email, and chat, provide product information, resolve issues, and maintain accurate CRM records to ensure high-quality customer experiences.

Qualifications

• Experience in customer service or call center environments is preferred.
• Strong communication and interpersonal skills are essential.
• Proficiency with CRM systems and common office software.

Responsibilities

• Address customer inquiries via phone, email, and online chat promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, escalate complex cases when necessary.
• Process orders, returns, and exchanges according to company procedures.
• Maintain customer records and update account information in the CRM system.
• Identify customer needs and suggest appropriate solutions or products.
• Gather customer feedback and relay it to management for improvements.
• Adhere to quality standards and SLAs.
• Collaborate with team to ensure a cohesive customer experience.

Skills

Customer service

Call center experience

Communication

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is seeking an enthusiastic and customer-focused Customer Support Representative to join their vibrant team in Klerksdorp, North West. This role is pivotal in ensuring our customers receive exceptional service and support. You will handle a range of customer inquiries, provide solutions to issues, and contribute to a positive brand experience. The position offers a hybrid work arrangement, allowing for a balance between collaborating with colleagues in the office and enjoying the flexibility of working from home. We pride ourselves on a supportive work environment where professional growth is encouraged. If you have a passion for helping people, strong communication skills, and a desire to work for a reputable company, this opportunity is for you. You'll be part of a dedicated team focused on exceeding customer expectations within the Klerksdorp, North West region. This role is designed for individuals who are proactive, adaptable, and committed to delivering high-quality service.

Key Responsibilities

• Address customer inquiries via phone, email, and online chat promptly and professionally.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
• Process orders, returns, and exchanges according to company procedures.
• Maintain customer records and update account information in the CRM system.
• Identify customer needs and suggest appropriate solutions or products.
• Gather customer feedback and relay it to the management team for service improvement.
• Adhere to quality standards and service level agreements (SLAs).
• Collaborate with team members to ensure a cohesive customer experience.
• Contribute to a positive and productive work environment.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent communication and interpersonal skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and common office software.
• Ability to learn new systems and processes quickly.
• A patient and empathetic demeanor when dealing with customers.
• Good organizational and time-management skills.
• Ability to work effectively both independently and as part of a team.
• Must reside within commuting distance of Klerksdorp, North West for office-based days.
• Flexibility to work varying shifts, as required.

Benefits

• Hybrid work model providing flexibility.
• Competitive salary and potential for performance bonuses.
• Comprehensive medical and retirement benefits.
• Opportunities for training and career development.
• Paid time off and company holidays.
• Positive and supportive team atmosphere.
• Access to modern office facilities for in-office workdays.
• Employee discounts on company products/services.
• Chance to be part of a reputable and growing organization.
• Employee assistance program for personal support.