Customer Support Agent - Vereeniging

Placements24; Vereeniging; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Career progression

On-site in Vereeniging

Job summary

Placements24 is looking for a Customer Support Agent to be based on-site in Vereeniging, Gauteng. You will handle customer inquiries across multiple channels, resolve issues, and maintain accurate records in the CRM system.

The role requires excellent communication, a customer-first attitude, and the ability to work well within a team and under pressure. Relevant experience and a high school diploma are preferred. Training and development opportunities are available.

Qualifications

• Previous experience in customer service is desirable.
• Excellent verbal and written communication.
• Able to stay calm under pressure and meet deadlines.

Responsibilities

• Handle inquiries via phone, email, and messaging.
• Resolve issues and provide product/service information.
• Document interactions in the CRM system.
• Collaborate with team to meet targets.
• Escalate complex cases when needed.

Skills

Customer service

Communication

Problem solving

Data entry

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

About the Role

Our client is seeking a dedicated and customer-oriented Customer Support Agent to join their team in Vereeniging, Gauteng. This role is fundamental to providing excellent service and ensuring customer satisfaction. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and offering support across various communication channels. We are looking for individuals who possess strong communication skills, a proactive attitude, and a genuine desire to help customers. This is an on-site position within our client's Vereeniging offices, offering a structured work environment and the opportunity for direct team collaboration. You will be a key player in maintaining our client's reputation for outstanding customer care in the Vereeniging, Gauteng region. This role is perfect for motivated individuals who thrive in a service-oriented capacity and are eager to contribute to a successful team. The position requires a commitment to delivering high-quality support and building lasting customer relationships. Join us and become an essential part of a company that prioritizes both its customers and its employees, contributing to the vibrant business community of Vereeniging.

Key Responsibilities

• Handle inbound and outbound customer communications via phone, email, and messaging platforms.
• Address customer queries regarding products, services, and account information.
• Resolve customer issues efficiently and professionally, ensuring satisfaction.
• Document all customer interactions and resolutions accurately in the company's CRM system.
• Identify customer needs and provide appropriate solutions or information.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Follow established procedures and guidelines for customer service interactions.
• Contribute to team goals and departmental objectives.
• Gather customer feedback and report any recurring issues or suggestions.
• Maintain a high level of product knowledge to effectively assist customers.

Requirements

• Previous experience in a customer service role is highly desirable.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving skills.
• Proficiency in basic computer operations and data entry.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent.
• A customer-first attitude and a strong work ethic.
• Ability to work effectively within a team environment in Vereeniging, Gauteng.
• Punctual and reliable with a commitment to attendance.
• Willingness to undergo background checks and training.

Benefits

• Competitive salary package.
• Full-time employment with a stable company.
• Comprehensive health insurance benefits.
• Paid sick leave and annual vacation days.
• Opportunities for training and skill enhancement.
• Regular team meetings and social events.
• Potential for career progression within the company.
• Secure and comfortable office environment in Vereeniging.
• Retirement fund contributions.
• Employee assistance program.