Customer Service Representative - WhatJobs Direct

Placements24; Soweto; Presencial; ZAR 59.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary 65k ZAR/year

Training

Career growth

Team environment

Benefits & PTO

Descripción de la vacante

Placements24 in Soweto, Gauteng, is looking for a friendly Customer Service Representative to be the main contact for customers, handling inquiries and resolving issues on-site.

The role emphasizes strong communication, empathy, and problem-solving as you build trust and loyalty. You will process orders, update records, and support team goals through reliable service.

Comprehensive training, steady benefits, and opportunities for career growth are offered in a collaborative environment.

Formación

• Proven experience in customer service or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.

Responsabilidades

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Provide information about products and services, assisting customers with their needs.
• Process orders, forms, and applications accurately.
• Troubleshoot and resolve customer complaints effectively, escalating when necessary.
• Maintain customer records by updating account information and interaction logs.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open communication.
• Follow communication procedures, guidelines, and policies.
• Contribute to team efforts by accomplishing related results as needed.
• Ensure a high level of customer service is consistently maintained.

Conocimientos

Customer service

Communication

Problem solving

Time management

Educación

High school diploma

Herramientas

CRM systems

Descripción del empleo

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their team in Soweto, Gauteng. This is an on-site position where you will be the primary point of contact for customers, handling their inquiries, resolving issues, and ensuring a positive interaction with the company. The ideal candidate possesses excellent communication skills, a patient and helpful demeanor, and a strong commitment to customer satisfaction. This role is essential for building and maintaining customer loyalty and trust. If you are a dedicated individual who enjoys interacting with people and solving problems, this opportunity in Soweto, Gauteng is a great fit. Join a company that values its employees and its customers.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Provide information about products and services, assisting customers with their needs.
• Process orders, forms, and applications accurately.
• Troubleshoot and resolve customer complaints effectively, escalating when necessary.
• Maintain customer records by updating account information and interaction logs.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open communication.
• Follow communication procedures, guidelines, and policies.
• Contribute to team efforts by accomplishing related results as needed.
• Ensure a high level of customer service is consistently maintained.

Requirements

• Proven experience in customer service or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems is an advantage.
• Must be able to work on-site in Soweto, Gauteng.
• High school diploma or equivalent required.
• A positive attitude and empathy towards customers.
• Ability to work well within a team environment.
• Professional conduct and a strong work ethic.

Benefits

• Annual salary of 65000 R.
• Opportunity to work in a stable, customer-facing role in Soweto, Gauteng.
• Comprehensive training on products, services, and customer service protocols.
• Potential for career growth within the company.
• Supportive team environment.
• Standard employee benefits and paid time off.
• Be part of a company that values community and customer relationships.