Customer Service Advisor - Vereeniging

Placements24; Vereeniging; Presencial; ZAR 140 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical aid benefits

Retirement fund

Resumo da oferta

Placements24 seeks a friendly and efficient Customer Service Advisor to join their Vereeniging team. You will be the primary contact for customers, providing support, answering questions, and guiding them through our client's services in a busy, supportive environment.

The ideal candidate is patient, empathetic, with excellent communication skills, experience with CRM systems, and a willingness to learn. This role offers professional growth and opportunities for career progression within a

Qualificações

• Minimum 1 year of experience in a customer service or client-facing role.
• Excellent verbal and written communication.
• Proficient with computers and CRM systems.
• Able to multitask and manage time in a busy environment.

Responsabilidades

• Handle customer inquiries via phone, email, and in person with professionalism and courtesy.
• Provide clear information regarding products, services, and policies.
• Resolve customer issues and complaints in a timely manner.
• Process transactions, applications, and requests accurately.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues to supervisors when necessary.
• Follow up with customers to ensure concerns are fully addressed.
• Identify opportunities to improve customer service processes.
• Contribute to team efforts and adhere to company standards.

Conhecimentos

Customer service

Communication

CRM software

Multitasking

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

About the Role

Our client is seeking a friendly and efficient Customer Service Advisor to join their dedicated team in Vereeniging , Gauteng. This role is fundamental to delivering outstanding customer experiences and resolving inquiries effectively. You will act as the primary point of contact for customers, providing support, answering questions, and guiding them through our client's services. The ideal candidate is patient, empathetic, and possesses excellent communication skills, with a passion for helping people. This is a valuable opportunity to develop your career in customer service within a stable and growing company. You will play a crucial role in building and maintaining strong customer relationships. The team environment is supportive and encourages professional growth.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide clear and accurate information regarding products, services, and policies.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Process transactions, applications, and requests accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Follow up with customers to ensure their concerns are fully addressed.
• Identify opportunities to improve customer service processes and offerings.
• Contribute to team efforts and assist colleagues as required.
• Adhere to all company standards and customer service protocols.

Requirements

• Previous experience in a customer service or client-facing role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly and approachable demeanor.
• Effective problem-solving and conflict resolution abilities.
• Proficiency in using computer systems, including CRM software.
• Ability to multitask and manage time efficiently in a busy environment.
• High school diploma or equivalent; additional customer service training is a plus.
• A patient and understanding attitude towards customer needs.
• Ability to work effectively both independently and as part of a team.
• A strong commitment to delivering exceptional customer service.

Benefits

Our client offers a competitive starting salary with opportunities for annual increases based on performance. Employees are provided with comprehensive medical aid benefits and access to a retirement fund. The company invests in employee development through ongoing training programs and skill enhancement workshops. You will be part of a supportive team culture that values collaboration and individual contributions. Our client offers a stable work environment with clear pathways for career progression within the organization. Enjoy a positive work atmosphere and contribute to a company committed to excellence in service delivery.