Customer Care Agent

Placements24; East London; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid training

Career growth

Paid time off

Team environment

Job summary

WhatJobs Direct in East London, Eastern Cape, is hiring a Customer Care Agent to handle inquiries by phone, email, and chat, delivering accurate information and empathetic support. This office-based role emphasizes teamwork and ongoing learning in a dynamic digital services environment.

The ideal candidate has at least 1 year in customer service, strong English communication, and familiarity with CRM systems.

Qualifications

• Previous experience in customer service or call center (≥1 year).
• Excellent verbal and written English communication.
• Strong active listening and problem-solving abilities.
• Proficient with computers and common office software.
• Experience with CRM or helpdesk is advantageous.
• Team-oriented and detail-oriented.
• High school diploma or equivalent.

Responsibilities

• Handle inbound calls, emails, and chat inquiries professionally.
• Provide accurate information on products, services, and policies.
• Troubleshoot and resolve issues on first contact when possible.
• Document all customer interactions in the CRM system.
• Escalate complex concerns to the appropriate department.
• Gather customer feedback to improve service delivery.

Skills

Customer service

Communication

CRM

Problem solving

Teamwork

Education

High school diploma

Tools

CRM software

Office software

Job description

About the Role

Our client, WhatJobs Direct, a growing enterprise in the digital services sector, is looking for an enthusiastic and dedicated Customer Care Agent to join their team in East London, Eastern Cape, ZA . This role is fundamental in providing exceptional service and support to our client's customer base, ensuring satisfaction and fostering loyalty. You will be the primary point of contact, addressing inquiries, resolving issues, and offering solutions with professionalism and efficiency. This is an office-based position, fostering a collaborative environment where team members can learn and grow together. The ideal candidate possesses excellent communication skills, a strong work ethic, and a genuine passion for helping people. You will play a key role in maintaining our client's reputation for outstanding customer service. This opportunity is perfect for individuals seeking a stable and rewarding career in customer support within the vibrant city of East London, Eastern Cape, ZA .

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries in a professional and courteous manner.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.
• Document all customer interactions and outcomes in the CRM system.
• Escalate complex customer concerns to the appropriate department or supervisor.
• Follow communication procedures, guidelines, and policies.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share insights with the team to improve service delivery.
• Maintain a high level of product and service knowledge.
• Contribute to team goals and company objectives.

Requirements

• Previous experience in a customer service or call center role is essential (minimum 1 year).
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and common office software.
• Experience with CRM systems or helpdesk software is an advantage.
• Ability to remain patient and empathetic, even in challenging situations.
• Strong organizational skills and attention to detail.
• Ability to work effectively within a team environment.
• High school diploma or equivalent is required.
• Must be legally authorized to work in East London, Eastern Cape, ZA .

Benefits

• An annual salary of Rands.
• Stable, office-based position in East London, Eastern Cape, ZA .
• Comprehensive health insurance package.
• Pension fund benefits.
• Paid training programs to enhance skills.
• Opportunities for career advancement within the company.
• Generous paid time off and holiday leave.
• A supportive and collaborative team atmosphere.