Customer Support Specialist - Premium Tier

Placements24; Johannesburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Collaborative team environment

Access to state-of-the-art technology

Performance-based incentives

Job summary

WhatJobs Direct is seeking a dedicated Customer Support Specialist in Johannesburg to maintain high customer satisfaction and deliver exceptional service. You will be the main contact for inquiries, issues, and feedback, supporting a diverse client base in a hybrid workplace.

Excellent communication and problem‑solving skills are essential. Responsibilities include handling inquiries across phone, email, and live chat, diagnosing and resolving issues, and documenting interactions in our CRM.

Qualifications

• Experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills in English.
• Proficient with CRM software and ticketing systems.
• Ability to multitask and work in a hybrid environment in Johannesburg.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues and customer complaints efficiently.
• Provide accurate product and service information to customers.
• Escalate complex issues to appropriate departments when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Proactively identify opportunities to improve the customer experience.
• Collaborate with team members to share best practices and enhance support strategies.
• Maintain a deep understanding of our client’s products and services.

Skills

Customer service

English communication

Problem solving

CRM software

Ticketing systems

Multitasking

IT troubleshooting

Tools

CRM software

Ticketing systems

Job description

Our client, WhatJobs Direct, is seeking a dedicated and highly skilled Customer Support Specialist to join their dynamic team. This role is crucial in maintaining our high standards of customer satisfaction and providing exceptional support to our diverse clientele. You will be the primary point of contact for customer inquiries, issues, and feedback, ensuring a seamless and positive experience. This is an exciting opportunity to contribute to a growing company and make a tangible impact on customer loyalty and retention in Johannesburg, Gauteng . The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for delivering outstanding service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and resolve technical issues and customer complaints efficiently.
• Provide accurate product and service information to customers.
• Escalate complex issues to appropriate departments when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Proactively identify opportunities to improve the customer experience.
• Collaborate with team members to share best practices and enhance support strategies.
• Maintain a deep understanding of our client's products and services.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills in English.
• Strong analytical and problem-solving abilities.
• Proficiency with CRM software and ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient and empathetic approach to customer interactions.
• Familiarity with common IT troubleshooting steps is a plus.
• Must be able to work effectively in a Hybrid environment based in Johannesburg, Gauteng .

Benefits

• Competitive salary package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative team environment.
• Access to state-of-the-arc technologies.
• Regular performance-based incentives.
• Contribution to a company that values customer satisfaction.
• Possible performance bonuses.