Remote Customer Support Specialist - Mossel Bay

Placements24; Mossel Bay; Hybrid; ZAR 63,000 - 77,000; Full time

Benefits offered by this job

Fully remote work

Professional development

Online training resources

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join its distributed team. This fully remote role allows you to work from home, ideally near Mossel Bay, Western Cape, while delivering timely, accurate support across email, chat and phone for a global customer base.

Responsibilities include diagnosing issues, providing product information, logging interactions, and escalating complex cases to senior staff.

Qualifications

• Previous experience in a customer service or helpdesk role.
• Excellent written and verbal communication skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Diagnose and resolve customer issues efficiently and effectively.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to senior staff when needed.
• Collaborate with remote team members to share best practices.

Skills

Communication skills

Problem solving

CRM systems

Helpdesk software

Education

High school diploma or equivalent

Bachelor's degree (nice-to-have)

Tools

CRM systems

Helpdesk software

Job description

About the Role

Our client is looking for a passionate and skilled Remote Customer Support Specialist to join their distributed team. This position is entirely remote, offering the flexibility to work from home, ideally within or near Mossel Bay, Western Cape . You will be a crucial part of ensuring our customers receive timely, accurate, and friendly support across various channels, including email, chat, and phone. The ideal candidate possesses excellent communication skills, a knack for problem-solving, and a genuine desire to help others. This is a fantastic opportunity to build a career in customer support within a company that embraces a remote-first culture. Your home office will become your professional workspace.

Key Responsibilities

Respond to customer inquiries via email, chat, and phone in a timely and professional manner. Diagnose and resolve customer issues efficiently and effectively. Provide accurate information about products and services. Escalate complex issues to senior support staff or relevant departments. Maintain detailed and accurate records of customer interactions. Identify customer needs and help customers use specific features. Contribute to the development and maintenance of our knowledge base. Proactively identify opportunities to enhance the customer experience. Meet or exceed performance metrics for response time and customer satisfaction. Collaborate with remote team members to share best practices and improve processes.

Requirements

Previous experience in a customer service or helpdesk role is essential. Exceptional written and verbal communication skills. Strong problem-solving abilities and attention to detail. Proficiency in using helpdesk software and CRM systems. Ability to work independently and manage time effectively in a remote setting. A dedicated, quiet workspace with reliable high-speed internet access. High school diploma or equivalent required; associate's or bachelor's degree is a plus. Customer-centric mindset with a passion for service excellence. Ability to adapt to a fast-paced, evolving remote work environment. Must be legally eligible to work in South Africa and ideally reside within reasonable proximity to Mossel Bay for occasional mandatory team meetings or hardware collections.

Benefits

Our client offers a competitive starting salary of 70000 ZAR per annum , plus the significant advantage of a fully remote work arrangement. This role provides unparalleled flexibility and eliminates commute time. We also provide opportunities for professional development, access to online training resources, and a supportive virtual team environment. While remote, occasional team gatherings may be organized, potentially near Mossel Bay , for networking and strategic alignment. Join a company that champions remote work and invests in its employees' long-term success.