Customer Service Officer - Mossel Bay

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Staff discounts

Paid annual leave

Training opportunities

Pension contributions

Team events

Job summary

Placements24 is recruiting a Customer Service Officer for a reputable retail chain in Mossel Bay, Western Cape. You will assist customers, handle inquiries, process transactions, returns, and exchanges, and contribute to a positive shopping experience.

The ideal candidate has a high school diploma, strong communication, and a customer-centric attitude. You should be able to work a hybrid schedule, including some weekends, and reside in or near Mossel Bay.

Qualifications

• High school diploma or equivalent; relevant retail or customer service experience is essential.
• Proven track record in customer service or a similar role.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional under pressure.

Responsibilities

• Attend to customer inquiries and provide information about products and services.
• Handle customer complaints and resolve issues effectively and courteously.
• Process customer transactions, returns, and exchanges efficiently.
• Maintain a clean and organized store environment.
• Assist customers in locating merchandise and making purchase decisions.
• Ensure adherence to company policies and procedures.
• Build rapport with customers and encourage repeat business.
• Gather customer feedback and report insights to management.
• Support sales team efforts and contribute to store targets.
• Stay updated on product knowledge and promotional activities.

Skills

Customer service

Communication

POS experience

Teamwork

Problem-solving

Education

High school diploma

Tools

POS systems

Computer literacy

Job description

About the Role Our client, a reputable retail chain, is looking for a dedicated Customer Service Officer to join their team in the scenic coastal town of Mossel Bay, Western Cape . This role is vital for maintaining customer satisfaction and ensuring smooth operations within the store. The ideal candidate will be customer-focused, possess excellent communication skills, and have a proactive approach to problem-solving. You will be the face of the company for many customers, providing support, addressing concerns, and enhancing their shopping experience. This is an excellent opportunity to build a career in customer service within a supportive environment in Mossel Bay . We seek individuals who are passionate about service excellence and contributing to a positive brand image. This role is instrumental in fostering customer loyalty and ensuring a high standard of service delivery in the Western Cape region.

Key Responsibilities

• Attend to customer inquiries and provide information about products and services.
• Handle customer complaints and resolve issues effectively and courteously.
• Process customer transactions, returns, and exchanges efficiently.
• Maintain a clean and organized store environment.
• Assist customers in locating merchandise and making purchase decisions.
• Ensure adherence to company policies and procedures.
• Build rapport with customers and encourage repeat business.
• Gather customer feedback and report insights to management.
• Support sales team efforts and contribute to store targets.
• Stay updated on product knowledge and promotional activities.

Requirements

• High school diploma or equivalent; relevant retail or customer service experience is essential.
• Proven track record in customer service or a similar role.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional under pressure.
• Basic math and computer literacy skills.
• Customer-centric attitude with a friendly and approachable demeanor.
• Ability to work collaboratively in a team.
• Experience with point-of-sale (POS) systems is an advantage.
• Must reside in or be able to commute to Mossel Bay, Western Cape .
• Willingness to work a hybrid schedule, including some weekends.

Benefits

• Competitive salary and potential for performance bonuses.
• Medical aid benefits.
• Staff discounts on merchandise.
• Paid annual leave.
• Opportunities for training and skill development.
• Positive and supportive work environment.
• Career growth within the retail sector.
• Hybrid work model promoting work-life balance.
• Pension fund contributions.
• Team events and recognition programs.