Customer Engagement Specialist

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Employee discounts

Collaborative environment

Job summary

Placements24 is seeking proactive Customer Engagement Specialists to join the Mossel Bay team in the Western Cape. You will build strong client relationships, understand their needs, and ensure success with offerings through direct interaction and proactive outreach.

You will contribute to customer retention by providing excellent service, maintaining records in CRM, and collaborating with sales and technical teams to deliver a seamless experience.

Qualifications

• Experience in a customer service, account management, or helpdesk role.
• Strong interpersonal and communication skills, with an emphasis on relationship building.
• Excellent problem-solving and conflict resolution abilities.
• Familiarity with CRM software and customer engagement tools.
• Ability to work effectively both independently and as part of a team.
• Customer-centric mindset and a passion for delivering value.

Responsibilities

• Engage with customers to understand their needs, provide support, and gather feedback.
• Resolve customer inquiries and issues efficiently, ensuring a high level of satisfaction.
• Proactively reach out to customers to offer assistance and identify potential challenges.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with sales and technical teams to ensure a cohesive customer experience.
• Identify opportunities to upsell or cross-sell relevant products and services based on customer needs.

Skills

Customer Service

Account Management

Relationship Building

Interpersonal Skills

Communication Skills

CRM Software

Problem Solving

Conflict Resolution

Teamwork

Upsell/Cross-sell

Job description

About the Role

Our client is seeking proactive and skilled individuals to join their Customer Service & Helpdesk team in Mossel Bay, Western Cape . As a Customer Engagement Specialist, you will focus on building strong relationships with clients, understanding their needs, and ensuring their success with our offerings. This role involves a blend of direct customer interaction and proactive outreach, contributing to customer retention and satisfaction. You will be part of a dedicated team committed to providing excellent service and support, fostering a positive customer journey, and playing an integral part in the company's client relations strategy.

Key Responsibilities

• Engage with customers to understand their needs, provide support, and gather feedback.
• Resolve customer inquiries and issues efficiently, ensuring a high level of satisfaction.
• Proactively reach out to customers to offer assistance and identify potential challenges.
• Maintain accurate customer records and interaction logs in the CRM system.
• Collaborate with sales and technical teams to ensure a cohesive customer experience.
• Identify opportunities to upsell or cross-sell relevant products and services based on customer needs.

Requirements

• Experience in a customer service , account management, or helpdesk role.
• Strong interpersonal and communication skills, with an emphasis on relationship building.
• Excellent problem-solving and conflict resolution abilities.
• Familiarity with CRM software and customer engagement tools.
• Ability to work effectively both independently and as part of a team.
• A customer-centric mindset and a passion for delivering value.

Benefits

• Competitive remuneration package.
• Hybrid work model offering flexibility.
• Opportunities for career development and training.
• Employee discount programs.
• A positive and collaborative work environment.