Customer Support Agent - Hybrid Role

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness benefits

Paid vacation and sick leave

Training and career development

Job summary

Placements24 is seeking a motivated Customer Support Agent to join a hybrid team in Welkom, SA. The role focuses on handling inquiries, resolving issues, and delivering high-quality service through effective communication and problem-solving.

You will manage calls, emails, and chat, provide product information, and document interactions in the CRM. A collaborative, customer-focused mindset and reliability in a hybrid work setting are essential.

Qualifications

• Experience in a customer service or call center environment.
• Excellent communication and interpersonal skills.
• Proficient with customer support software and ticketing systems.
• Ability to work in a hybrid model and in Welkom office as required.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Document all customer interactions and update customer records in the CRM system.
• Collaborate with team members to share best practices and improve service quality.
• Identify customer needs and suggest appropriate solutions or services.

Skills

Customer service experience

Communication skills

Ticketing software

Teamwork (hybrid)

Organizational skills

Tools

CRM software

Job description

Our client is seeking a motivated Customer Support Agent to join their hybrid team in Welkom . This role offers a blend of remote flexibility and in-office collaboration, allowing you to provide excellent customer service while maintaining a work-life balance. You will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving. This is an excellent opportunity for an individual who enjoys interacting with people and is committed to delivering high-quality support in a dynamic environment.

Key Responsibilities

• Manage inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Document all customer interactions and update customer records in the CRM system.
• Collaborate with team members to share best practices and improve service quality.
• Identify customer needs and suggest appropriate solutions or services.

Requirements

• Previous experience in a customer service or call center environment.
• Strong communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using customer support software and ticketing systems.
• Ability to work effectively both independently and as part of a team in a hybrid model.
• Good organizational skills and attention to detail.
• Must be able to work from the Welkom office as required by the hybrid schedule.

Benefits

• Competitive annual salary and performance incentives.
• Hybrid work model offering flexibility.
• Comprehensive health and wellness benefits.
• Paid vacation and sick leave.
• Opportunities for training and career development.