Customer Service Representative

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Performance bonuses

Hybrid work model

Health and wellness benefits

Job summary

Placements24 in Nelspruit is seeking a friendly and efficient Customer Service Representative for a hybrid role that combines in-office and remote work. You will be the primary contact for customers, handling inquiries, resolving issues, and supporting satisfaction and loyalty in the retail sector.

The role requires excellent communication, a patient demeanor, and the ability to work well in a team while adapting to new products and services for the Nelspruit area.

Qualifications

• Previous experience in a customer service role, preferably in retail or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic approach to customer interactions.
• Proficiency in using CRM software and basic computer applications.
• Ability to work effectively both independently and as part of a team in a hybrid work model.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction and retention.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Maintain detailed customer records and interaction logs in the CRM system.
• Escalate complex issues to appropriate departments or management when necessary.

Skills

Communication

Problem-solving

Empathy

Customer focus

Tools

CRM software

Job description

Our client is seeking a friendly and efficient Customer Service Representative to join their team in Nelspruit . This hybrid role requires a blend of in-office and remote work, offering flexibility while ensuring strong team collaboration. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional support to enhance customer satisfaction and loyalty. The ideal candidate possesses excellent communication skills, a patient demeanor, and a commitment to delivering outstanding service in the retail sector.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction and retention.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Maintain detailed customer records and interaction logs in the CRM system.
• Escalate complex issues to appropriate departments or management when necessary.

Requirements

• Previous experience in a customer service role, preferably in retail or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic approach to customer interactions.
• Proficiency in using CRM software and basic computer applications.
• Ability to work effectively both independently and as part of a team in a hybrid work model.
• Adaptability and willingness to learn about new products and services relevant to the Nelspruit area.

Benefits

• Competitive salary with potential for performance bonuses.
• Hybrid work model offering a balance between remote work and office-based collaboration.
• Comprehensive health and wellness benefits.
• Opportunities for training and skill development in customer service excellence.
• A supportive and team-oriented work environment in Nelspruit .