Customer Support Agent - Upington

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Retirement fund options

Career development opportunities

Full-time position based in Upington

Job summary

Placements24 in Upington within the Northern Cape is seeking a diligent Customer Support Agent to join on-site. You will resolve inquiries with professionalism, provide accurate information, and ensure a positive customer experience in a community-focused team.

The role emphasizes clear communication, multitasking in a busy environment, and documenting interactions in the CRM. Training will be provided, and opportunities for career development exist within a supportive, full-time placement.

Qualifications

• Experience in customer support or related role.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems and ticketing tools.

Responsibilities

• Respond to customer inquiries via phone or email in a timely manner.
• Provide accurate information and effective solutions to customer issues.
• Document all customer interactions in the CRM system.
• Identify and escalate complex issues to appropriate internal teams.
• Contribute to customer satisfaction through timely, helpful support.

Skills

Customer support experience

Excellent communication

Interpersonal skills

Multitasking

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is looking for a diligent and customer-focused Customer Support Agent to join their team in Upington . This role is critical in providing essential support to customers, resolving their inquiries and issues with professionalism and efficiency. You will be a key point of contact, ensuring a positive customer experience and fostering loyalty. This on-site position is ideal for individuals who are committed to providing excellent service within the Northern Cape region. Become part of a company that values its employees and is dedicated to outstanding customer care and community engagement.

Key Responsibilities

• Respond to customer inquiries via phone, email, and potentially in-person interactions.
• Provide accurate information and effective solutions to customer issues and requests.
• Document all customer interactions and resolutions in the company's CRM system .
• Identify and escalation complex issues to the appropriate internal teams for further action.
• Contribute to customer satisfaction by delivering timely and helpful support.

Requirements

• Previous experience in a customer support or related role.
• Excellent communication and interpersonal skills, with a friendly and patient attitude.
• Ability to multitask and manage time effectively in a busy environment.
• Proficiency with common computer software and a willingness to learn new systems.
• High school diploma or equivalent; customer service training is advantageous.

Benefits

• Competitive salary and benefits package.
• Medical insurance and retirement fund options.
• Opportunities for skill development and career advancement.
• A stable, full-time position based in Upington .
• A supportive team environment focused on customer success.