Customer Support Specialist

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Training & development

Team-oriented environment

Paid time off

Job summary

Placements24 in Randburg is seeking a dedicated Customer Support Specialist to join their vibrant team. You will be the front line for customer inquiries, resolving issues with professionalism and care, and maintaining CRM records to ensure a smooth customer journey.

The role requires prior customer support experience, strong communication and problem-solving skills, and the ability to commute daily to the Randburg office.

Qualifications

• Experience in a customer support or helpdesk role.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using helpdesk software and CRM tools.

Responsibilities

• Handle customer service inquiries and resolve complaints through various channels (phone, email, chat).
• Provide accurate information about products and services, guiding customers effectively.
• Troubleshoot technical issues and offer solutions, escalating when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Continuously seek opportunities to improve the customer support process and user experience.

Skills

Customer service

Communication

Active listening

CRM software

Multitasking

Tools

CRM software

Helpdesk tools

Job description

About the Role

Our client is looking for a dedicated Customer Support Specialist to join their vibrant team in Randburg . This role is essential for delivering exceptional customer experiences, managing inquiries, and resolving issues efficiently. You will be a key point of contact for customers, ensuring their needs are met with professionalism and care. This is a fantastic opportunity to build a career within a supportive company that values its employees and customers, located in the busy urban center of Randburg .

Key Responsibilities

• Handle customer service inquiries and resolve complaints through various channels (phone, email, chat).
• Provide accurate information about products and services, guiding customers effectively.
• Troubleshoot technical issues and offer solutions, escalating when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Continuously seek opportunities to improve the customer support process and user experience.

Requirements

• Previous experience in a customer support or helpdesk role is required.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using helpdesk software and customer relationship management (CRM) tools.
• Strong problem-solving abilities and the capacity to multitask effectively.
• A patient and empathetic approach to customer interactions.
• Must be able to commute to our Randburg office daily.

Benefits

• Competitive annual salary and potential for bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for ongoing training and career advancement.
• A supportive and team-oriented work environment in Randburg .
• Paid time off and company-sponsored events.