Telecoms Customer Support Representative

Placements24; Benoni; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health benefits

Paid training programs

Career advancement

Job summary

Placements24 in Benoni is seeking a Telecoms Customer Support Representative to be the first point of contact for customers, handling inquiries, troubleshooting issues, and guiding setup and usage of internet, TV, and phone services.

You will respond via phone, email, and chat, document interactions in the CRM, and escalate complex issues as needed. A hybrid work arrangement and paid training are offered to support your growth in telecom customer service.

Qualifications

• Previous experience in a customer service or call center role, preferably in the telecom sector.
• Excellent communication and active listening skills.
• Ability to explain technical information clearly and concisely to non-technical users.
• Proficiency with computers and common software applications.
• A patient and positive attitude, with a strong desire to help customers.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding telecom services and billing.
• Troubleshoot and resolve technical issues related to internet, phone, and TV services.
• Guide customers through service setup, usage, and troubleshooting steps.
• Escalate complex issues to higher-level support teams when necessary, ensuring proper documentation.
• Maintain accurate customer records and document all interactions and resolutions in the CRM system.

Job description

About the Role

Our client is seeking an empathetic and customer-focused Telecoms Customer Support Representative to join their support center in Benoni . This role is vital for assisting customers with inquiries, troubleshooting technical issues, and ensuring a positive service experience. You will be the first point of contact for many customers, providing timely and effective solutions for their telecommunications needs. This position offers a rewarding environment for individuals passionate about helping others and keen to build a career in customer service within the telecom industry.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding telecom services and billing.
• Troubleshoot and resolve technical issues related to internet, phone, and TV services.
• Guide customers through service setup, usage, and troubleshooting steps.
• Escalate complex issues to higher-level support teams when necessary, ensuring proper documentation.
• Maintain accurate customer records and document all interactions and resolutions in the CRM system.

Requirements

• Previous experience in a customer service or call center role, preferably in the telecom sector.
• Excellent communication and active listening skills.
• Ability to explain technical information clearly and concisely to non-technical users.
• Proficiency with computers and common software applications.
• A patient and positive attitude, with a strong desire to help customers.

Benefits

• Competitive starting salary and potential for performance bonuses.
• Hybrid work arrangement for a better work-life balance.
• Comprehensive health and wellness benefits.
• Paid training programs and opportunities for career advancement within the company.
• A supportive and dynamic team environment in Benoni .