Work From Home Support Agent - Benoni

Placements24; Benoni; Hybrid; ZAR 27,000 - 31,000; Full time

Benefits offered by this job

Fully remote

Extensive training

Career growth opportunities

Flexible remote arrangements

Job summary

Placements24 in South Africa is seeking a motivated Work From Home Support Agent to assist customers in and around Benoni. This fully remote role lets you support clients from your home office while delivering exceptional service.

You will handle inquiries via phone, email and chat, troubleshoot issues, document interactions and stay up-to-date with our products. A reliable internet connection and strong communication are essential for success in this remote position.

Qualifications

• Experience in customer support or call center roles.
• Excellent verbal and written communication for remote work.
• Strong multitasking, prioritization, and time management.
• Proficient with CRM systems and ticketing software.
• Reliable internet and suitable home office.

Responsibilities

• Provide support via phone, email and chat.
• Investigate and resolve customer issues; document interactions.
• Guide customers through product features; troubleshoot.
• Process requests accurately and professionally.
• Collaborate with team to improve support processes.
• Maintain up-to-date knowledge of products and services.

Skills

Customer communication

Multitasking

Remote work

CRM software

Tools

CRM software

Ticketing system

Job description

About the Role

Our client is seeking a motivated Work From Home Support Agent to join their expanding team, serving customers in and around Benoni. This is a fully remote opportunity, allowing you to provide crucial support from the comfort of your home office. You will be the voice of our company, assisting customers with inquiries, troubleshooting problems, and ensuring a seamless experience with our services. This role demands excellent communication skills and a proactive approach to problem-solving, contributing to our reputation for outstanding customer care throughout Gauteng.

Key Responsibilities

• Deliver exceptional customer support via phone, email, and chat.
• Investigate and resolve customer issues efficiently, documenting all interactions.
• Guide customers through product features and troubleshoot technical difficulties.
• Process requests and provide information accurately and professionally.
• Collaborate with team members and supervisors to improve support processes.
• Maintain up-to-date knowledge of products and services.

Requirements

• Previous experience in a customer support or call center role is essential.
• Exceptional verbal and written communication skills for remote engagement.
• Strong ability to multitask, prioritize, and manage time effectively.
• Proficiency with CRM systems and support ticketing software.
• Must possess a reliable internet connection and a suitable home office environment.
• A proactive attitude and a commitment to delivering outstanding customer service.

Benefits

• Competitive salary of R27,000 per annum, fully remote.
• Flexible remote working arrangements.
• Extensive training and continuous learning opportunities.
• A supportive team culture that values remote collaboration.
• Opportunities for career growth and advancement within the organization.