Customer Success Specialist

Micromine Africa Pty Ltd; Johannesburg; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Parental leave

Job summary

Micromine in Johannesburg seeks a Customer Success Specialist to drive value from software investments for mining and exploration customers in the AMEE region. The role blends technical knowledge with strategic engagement to support retention and growth.

You will build trusted relationships, influence outcomes, and collaborate with global teams while shaping customer experiences across the mining lifecycle.

Qualifications

• Experience in exploration, mining, or related operational environments.
• Strong knowledge of geology, exploration, or mining software workflows.
• Proven ability to build credibility with technical stakeholders.
• Excellent communication and customer relationship skills.
• Analytical mindset with the ability to identify risks and opportunities.

Responsibilities

• Partner with mining and exploration customers to maximise software value.
• Build trusted relationships across the mining lifecycle.
• Shape customer experiences to strengthen long-term partnerships.
• Gain exposure to global customers, teams and industry challenges.

Skills

Mining industry experience

Geology software workflows

Communication skills

Customer relationships

Analytical mindset

Credibility with technical stakehoders

Education

Tertiary qualification in Earth Sciences, Mining, or Engineering

Job description

Division: Software Solutions Role: Customer Success Specialist Location: Johannesburg, South Africa Work Arrangement: Hybrid

Job Summary

Help mining companies unlock greater value from industry-leading technology while building trusted customer partnerships that drive long-term success.

Key Selling Points

• Drive customer outcomes across global mining operations
• Blend technical expertise with strategic customer engagement
• Join a market leader shaping the future of mining technology

About Us

We are the world's leading mining software business bringing together the expertise of Micromine, Motion Metrics and Fast2Mine. Our solutions help mining companies explore, design, plan and operate more effectively through industry-leading software, AI, machine vision and automation technologies. From geology and mine planning to fleet performance and operational optimisation, we help customers improve productivity, efficiency and sustainability across the mining value chain. Backed by Weir's global reach and resources, we combine deep mining expertise with a strong innovation roadmap, delivering trusted technology solutions used by mining operations around the world.

The Opportunity

Join Micromine in Johannesburg as a Customer Success Specialist, partnering with mining and exploration customers across the AMEE region. This role sits at the intersection of technology, customer engagement, and business value, helping customers maximise the impact of their software investment while strengthening long-term partnerships. You'll play a key role in improving customer outcomes, retention, and growth across a global technology leader.

The Impact you'll have

• Influence how leading mining companies realise value from technology.
• Build trusted relationships with customers across the mining lifecycle.
• Shape customer experiences that strengthen long-term partnerships.
• Gain exposure to global customers, teams, and industry challenges.
• Contribute to the growth of innovative mining software solutions.

What you need to succeed

• Tertiary qualification in Earth Sciences, Mining, or Engineering.
• Experience within exploration, mining, or related operational environments.
• Strong knowledge of geology, exploration, or mining software workflows.
• Proven ability to build credibility with technical stakeholders.
• Excellent communication and customer relationship skills.
• Analytical mindset with the ability to identify risks and opportunities.

What you can expect from us

• Competitive remuneration
• Hybrid working model
• Career development within a growing global organisation
• 12 weeks paid parental leave (primary and secondary carers)
• Health and wellbeing support, including EAP

Are you ready to turn customer relationships into lasting business impact? Join Micromine and help mining organisations achieve greater productivity, adoption, and success through world-class technology solutions.

To learn more, visit our website at www.micromine.com or LinkedIn Page.

Micromine is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.

We are Weir. And the growing world depends on us. It depends on us constantly reinventing. Quickly adapting. Continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each and every one of us doing the best work of our lives. It's a big challenge - but it's exciting. And it's one we can't wait to be part of. Thank you for your interest in joining us.