Strategic Mining Tech Customer Success Lead - Hybrid

Micromine Africa Pty Ltd; Johannesburg; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid working model

Paid parental leave

Health & wellbeing support

Career development

Job summary

Join Micromine in Johannesburg as a Customer Success Manager and become a trusted partner to some of the mining industry's most important customers. You'll play a key role in helping customers realise measurable value from our software solutions while influencing retention, growth, and long-term success.

This hybrid role offers career development within a growing global organisation and exposure to leadership opportunities across global teams.

Qualifications

• Tertiary qualification in Earth Sciences, Mining, Engineering, or related discipline.
• Experience within exploration, geology, mining, or mining technology environments.
• Proven success managing strategic customer relationships or portfolios.

Responsibilities

• Shape customer outcomes and influence strategic business success.
• Build trusted partnerships with key mining industry stakeholders.
• Drive greater value realisation across a diverse customer portfolio.
• Influence product direction through meaningful customer insights.
• Collaborate with global teams to deliver exceptional customer experiences. Mentor Customer Success Specialists and elevate capability across the function.

Education

Tertiary qualification in Earth Sciences, Mining, Engineering, or related discipline

Job description

Join Micromine in Johannesburg as a Customer Success Manager and become a trusted partner to some of the mining industry's most important customers. You'll play a key role in helping customers realise measurable value from our software solutions while influencing retention, growth, and long-term success.

This hybrid role offers career development within a growing global organisation and exposure to leadership opportunities across global teams.