Strategic Mining Customer Success Lead

Micromine; Johannesburg; Hybrid; ZAR 900,000 - 1,150,000; Full time

Benefits offered by this job

Hybrid work model

Parental leave

Wellbeing support

Job summary

Micromine in Johannesburg is seeking a Customer Success Manager to become a trusted partner for the mining industry's most important customers. You will help clients realise measurable value from our software solutions while shaping retention, growth, and long-term success across global deployments.

This hybrid role blends mining expertise with relationship leadership, offering exposure to senior stakeholders, cross-border teams, and leadership development within a growing global organisation.

Qualifications

• Tertiary qualification in Earth Sciences, Mining, Engineering, or related discipline.
• Experience within exploration, geology, mining, or mining technology environments.
• Proven success managing strategic customer relationships or portfolios.
• Strong commercial mindset with retention, growth, and value-focused thinking.
• Ability to influence senior stakeholders and navigate complex discussions.

Responsibilities

• Shape customer outcomes and influence strategic business success.
• Build trusted partnerships with key mining industry stakeholders.
• Drive greater value realisation across a diverse customer portfolio.
• Influence product direction through meaningful customer insights.
• Collaborate with global teams to deliver exceptional customer experiences.
• Mentor Customer Success Specialists and elevate capability across the function.

Skills

Customer relationships

Strategic account management

Stakeholder influence

Education

Earth Sciences / Mining / Engineering degree

Tools

Micromine knowledge

Job description

Micromine in Johannesburg is seeking a Customer Success Manager to become a trusted partner for the mining industry's most important customers. You will help clients realise measurable value from our software solutions while shaping retention, growth, and long-term success across global deployments.

This hybrid role blends mining expertise with relationship leadership, offering exposure to senior stakeholders, cross-border teams, and leadership development within a growing global organisation.