Mining Tech Customer Success Partner

Micromine Africa Pty Ltd; Johannesburg; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Parental leave

Job summary

Micromine in Johannesburg seeks a Customer Success Specialist to drive value from software investments for mining and exploration customers in the AMEE region. The role blends technical knowledge with strategic engagement to support retention and growth.

You will build trusted relationships, influence outcomes, and collaborate with global teams while shaping customer experiences across the mining lifecycle.

Qualifications

• Experience in exploration, mining, or related operational environments.
• Strong knowledge of geology, exploration, or mining software workflows.
• Proven ability to build credibility with technical stakeholders.
• Excellent communication and customer relationship skills.
• Analytical mindset with the ability to identify risks and opportunities.

Responsibilities

• Partner with mining and exploration customers to maximise software value.
• Build trusted relationships across the mining lifecycle.
• Shape customer experiences to strengthen long-term partnerships.
• Gain exposure to global customers, teams and industry challenges.

Skills

Mining industry experience

Geology software workflows

Communication skills

Customer relationships

Analytical mindset

Credibility with technical stakehoders

Education

Tertiary qualification in Earth Sciences, Mining, or Engineering

Job description

Micromine in Johannesburg seeks a Customer Success Specialist to drive value from software investments for mining and exploration customers in the AMEE region. The role blends technical knowledge with strategic engagement to support retention and growth.

You will build trusted relationships, influence outcomes, and collaborate with global teams while shaping customer experiences across the mining lifecycle.