Customer Success Specialist

Micromine; Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive remuneration

Hybrid working model

Career development

12 weeks paid parental leave

Health and wellbeing support

Job summary

Micromine in Johannesburg is seeking a Customer Success Specialist to partner with mining and exploration customers across the AMEE region, bridging technology and business value.

You will play a pivotal role in improving customer outcomes, retention, and growth for a global leader in mining software, with a hybrid work arrangement and strong career development opportunities.

Qualifications

• Bachelor-level or higher qualification in Earth Sciences, Mining, or Engineering.
• Experience in exploration, mining, or related operational environments.
• Strong knowledge of geology, exploration, or mining software workflows.
• Proven ability to build credibility with technical stakeholders.
• Excellent communication and customer relationship skills.
• Analytical mindset with ability to identify risks and opportunities.

Responsibilities

• Partner with mining and exploration customers across the AMEE region to drive value from Micromine software.
• Improve customer outcomes, retention, and growth through proactive engagement.
• Influence how customers realise value from technology while strengthening relationships.
• Gain exposure to global customers, teams, and industry challenges.

Skills

Stakeholder management

Technical credibility

Communication skills

Analytical mindset

Risk/opportunity identification

Education

Earth Sciences / Mining / Engineering degree

Job description

Division

Software Solutions

Role

Customer Success Specialist

Location

Johannesburg, South Africa

Work Arrangement

Hybrid

Job Summary

Help mining companies unlock greater value from industry-leading technology while building trusted customer partnerships that drive long-term success.

Key Selling Points

• Drive customer outcomes across global mining operations
• Blend technical expertise with strategic customer engagement
• Join a market leader shaping the future of mining technology

About Us

We are the world's leading mining software business bringing together the expertise of Micromine, Motion Metrics and Fast2Mine.

Our solutions help mining companies explore, design, plan and operate more effectively through industry-leading software, AI, machine vision and automation technologies. From geology and mine planning to fleet performance and operational optimisation, we help customers improve productivity, efficiency and sustainability across the mining value chain.

Backed by Weir's global reach and resources, we combine deep mining expertise with a strong innovation roadmap, delivering trusted technology solutions used by mining operations around the world.

The Opportunity

Join Micromine in Johannesburg as a Customer Success Specialist, partnering with mining and exploration customers across the AMEE region. This role sits at the intersection of technology, customer engagement, and business value, helping customers maximise the impact of their software investment while strengthening long-term partnerships. You'll play a key role in improving customer outcomes, retention, and growth across a global technology leader.

The Impact you'll have

• Influence how leading mining companies realise value from technology.
• Build trusted relationships with customers across the mining lifecycle.
• Shape customer experiences that strengthen long-term partnerships.
• Gain exposure to global customers, teams, and industry challenges.
• Contribute to the growth of innovative mining software solutions.

What You Need To Succeed

• Tertiary qualification in Earth Sciences, Mining, or Engineering.
• Experience within exploration, mining, or related operational environments.
• Strong knowledge of geology, exploration, or mining software workflows.
• Proven ability to build credibility with technical stakeholders.
• Excellent communication and customer relationship skills.
• Analytical mindset with the ability to identify risks and opportunities.

What You Can Expect From Us

• Competitive remuneration
• Hybrid working model
• Career development within a growing global organisation
• 12 weeks paid parental leave (primary and secondary carers)
• Health and wellbeing support, including EAP

Micromine is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.