Customer Success Manager

Micromine; Johannesburg; Hybrid; ZAR 900,000 - 1,150,000; Full time

Benefits offered by this job

Hybrid work model

Parental leave

Wellbeing support

Job summary

Micromine in Johannesburg is seeking a Customer Success Manager to become a trusted partner for the mining industry's most important customers. You will help clients realise measurable value from our software solutions while shaping retention, growth, and long-term success across global deployments.

This hybrid role blends mining expertise with relationship leadership, offering exposure to senior stakeholders, cross-border teams, and leadership development within a growing global organisation.

Qualifications

• Tertiary qualification in Earth Sciences, Mining, Engineering, or related discipline.
• Experience within exploration, geology, mining, or mining technology environments.
• Proven success managing strategic customer relationships or portfolios.
• Strong commercial mindset with retention, growth, and value-focused thinking.
• Ability to influence senior stakeholders and navigate complex discussions.

Responsibilities

• Shape customer outcomes and influence strategic business success.
• Build trusted partnerships with key mining industry stakeholders.
• Drive greater value realisation across a diverse customer portfolio.
• Influence product direction through meaningful customer insights.
• Collaborate with global teams to deliver exceptional customer experiences.
• Mentor Customer Success Specialists and elevate capability across the function.

Skills

Customer relationships

Strategic account management

Stakeholder influence

Education

Earth Sciences / Mining / Engineering degree

Tools

Micromine knowledge

Job description

Job Summary

Drive customer value and long-term partnerships across leading mining organisations while shaping adoption, retention, and growth outcomes for industry-leading technology solutions.

Division

Software Solutions

Role

Customer Success Manager

Location

Johannesburg, South Africa

Work Arrangement

Hybrid

Key Selling Points

• Own strategic relationships with leading mining companies
• Influence customer outcomes across global technology solutions
• Hybrid role with strong career growth and leadership exposure

About Us

We are the world's leading mining software business bringing together the expertise of Micromine, Motion Metrics and Fast2Mine.

Our solutions help mining companies explore, design, plan and operate more effectively through industry-leading software, AI, machine vision and automation technologies. From geology and mine planning to fleet performance and operational optimisation, we help customers improve productivity, efficiency and sustainability across the mining value chain.

Backed by Weir's global reach and resources, we combine deep mining expertise with a strong innovation roadmap, delivering trusted technology solutions used by mining operations around the world.

The Opportunity

Join Micromine in Johannesburg as a Customer Success Manager and become a trusted partner to some of the mining industry's most important customers. You'll play a key role in helping customers realise measurable value from our software solutions while influencing retention, growth, and long-term success. This is an opportunity to combine mining expertise, commercial acumen, and relationship leadership in a highly visible role with global impact.

The Impact you'll have

• Shape customer outcomes and influence strategic business success.
• Build trusted partnerships with key mining industry stakeholders.
• Drive greater value realisation across a diverse customer portfolio.
• Influence product direction through meaningful customer insights.
• Collaborate with global teams to deliver exceptional customer experiences.
• Mentor Customer Success Specialists and elevate capability across the function.

What You Need To Succeed

• Tertiary qualification in Earth Sciences, Mining, Engineering, or related discipline.
• Experience within exploration, geology, mining, or mining technology environments.
• Proven success managing strategic customer relationships or portfolios.
• Strong commercial mindset with retention, growth, and value-focused thinking.
• Ability to influence senior stakeholders and navigate complex discussions.
• Knowledge of Micromine products or comparable mining technology solutions.

What You Can Expect From Us

• Competitive remuneration
• Hybrid working model
• Career development within a growing global organisation
• 12 weeks paid parental leave (primary and secondary carers)
• Health and wellbeing support, including EAP

Micromine is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.