Customer Success Manager - Travel Tech

Placements24; Paarl; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Fully remote work environment

Flexible hours

Paid time off

Job summary

Placements24 is seeking a dedicated Customer Success Manager to support clients in the Travel Tech industry. This fully remote role places you as the primary advocate for clients, driving adoption, retention, and value from our platform and services.

You will build strong relationships, onboard new clients, monitor health, spot upsell opportunities, and relay customer feedback to product teams. The ideal candidate has 3+ years in CS/AM, excellent communication, and solid CRM experience.

Qualifications

• Bachelor's degree in a relevant field.
• 3+ years in Customer Success, Account Management, or a client-facing role in SaaS/Tech.
• Experience with CRM and customer success platforms.

Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Understand client business objectives and guide them on how to best leverage the platform.
• Onboard new clients smoothly and efficiently, ensuring a positive initial experience.
• Monitor client health and proactively address any potential issues or risks.
• Identify opportunities for upselling and cross-selling relevant services and features.
• Voice of the customer internally, providing feedback to product and engineering teams.

Skills

Client relationships

Communication skills

Problem solving

CRM software

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and proactive Customer Success Manager to support their clients in the Travel Tech industry. Operating remotely, you will be the primary advocate for clients, ensuring they derive maximum value from our client's platform and services. Your role involves building strong relationships, understanding client needs, providing strategic guidance, and driving adoption and retention. The ideal candidate is passionate about technology, excels at client management, and thrives in a fully remote, collaborative environment. You will be instrumental in fostering client loyalty and contributing to the company's growth through exceptional customer support and strategic account management.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Understand client business objectives and guide them on how to best leverage the platform to achieve their goals.
• Onboard new clients smoothly and efficiently, ensuring a positive initial experience.
• Monitor client health and proactively address any potential issues or risks.
• Identify opportunities for upselling and cross-selling relevant services and features.
• Act as the voice of the customer internally, providing feedback to product and engineering teams.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3+ years of experience in Customer Success, Account Management, or a client-facing role, preferably in SaaS or Tech.
• Proven ability to manage client relationships, drive adoption, and ensure retention.
• Excellent communication, presentation, and problem-solving skills.
• Experience with CRM software and customer success platforms.
• Highly organized, detail-oriented, and able to work independently in a remote setting.

Benefits

• Competitive annual salary and performance incentives.
• Comprehensive health, dental, and vision insurance.
• Fully remote work environment with flexible hours.
• Generous paid time off and professional development budget.
• Collaborative team culture with opportunities for growth.