Remote Customer Success Specialist

Placements24; Klerksdorp; Hybrid; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Highly competitive salary with bonus

Job summary

Placements24 is seeking a proactive Remote Customer Success Specialist to join a fully remote team based out of the North West region, South Africa. You will onboard customers, drive adoption, and build lasting relationships while guiding strategic outcomes for customers globally.

The role emphasizes remote communication, data-driven insights, and proactive churn prevention, with a focus on driving growth and customer lifetime value. A strong, client-facing background is essential.

Qualifications

• Proven track record in customer success, account management, or related client-facing role.
• Excellent communication, presentation, and interpersonal skills for remote work.
• Experience with CRM and customer success platforms.
• Strong analytical skills and ability to translate data into insights.
• Self-motivated with the ability to work independently in a remote setting.
• Bachelor's degree in business, marketing, or related field preferred.

Responsibilities

• Onboard new customers and guide adoption of the platform.
• Develop and maintain strong customer relationships through regular communication.
• Monitor customer health and proactively intervene to address churn risks.
• Identify opportunities for customer growth and upsell/cross-sell relevant solutions.
• Serve as the voice of the customer to product and engineering teams.
• Conduct regular check-ins and business reviews with key stakeholders.

Skills

Customer success

Account management

Communication

Analytical skills

Remote work

Time management

Education

Bachelor's degree in business/marketing or related field

Tools

CRM software

Customer success platforms

Job description

About the Role

Our client is seeking an proactive and engaging Remote Customer Success Specialist to join their fully remote team. In this role, you will be dedicated to ensuring our customers achieve their desired outcomes while using our products and services. You will build strong relationships, provide strategic guidance, and proactively address potential issues to maximize customer lifetime value. This is an exceptional opportunity for an individual passionate about customer advocacy and driven to excel in a fully remote work environment, based out of the North West region but contributing globally.

Key Responsibilities

• Onboard new customers and guide them through successful adoption of our platform.
• Develop and maintain strong, long-lasting customer relationships through regular communication.
• Monitor customer health and proactively intervene to address potential churn risks.
• Identify opportunities for customer growth and upsell/cross-sell relevant solutions.
• Serve as the voice of the customer internally, providing feedback to product and engineering teams.
• Conduct regular check-ins and business reviews with key customer stakeholders.

Requirements

• Proven track record in customer success , account management, or a related client-facing role.
• Excellent communication, presentation, and interpersonal skills, essential for remote interaction.
• Experience with CRM and customer success platforms.
• Strong analytical skills and ability to translate data into actionable insights.
• Self-motivated with the ability to work independently and manage time effectively in a remote setting.
• Bachelor's degree in business, marketing, or a related field is preferred.

Benefits

• Highly competitive salary with significant bonus potential.
• Fully remote work arrangement, offering unparalleled flexibility.
• Comprehensive health, dental, and vision coverage.
• Generous allowance for home office setup and professional development.
• A vibrant, supportive, and mission-driven company culture.