Customer Success Manager - Travel Tech

Placements24; Benoni; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Performance bonuses

Remote work

Health benefits

Professional development

Collaborative team

Job summary

Placements24 is seeking a dedicated Customer Success Manager to support clients in the Travel Technology space, operating remotely from Benoni. You will onboard, guide, and proactively support a portfolio of hospitality and tourism clients to maximise value and retention.

Ideal candidates have 3+ years in customer success or SaaS, with strong communication skills and experience with CRM platforms. The role offers full remote flexibility and opportunities for growth within a collaborative team.

Qualifications

• 3+ years in Customer Success, Account Management or similar client-facing role.
• Experience with Travel Technology or Hospitality & Tourism is desirable.
• Excellent communication and presentation skills.
• Proficiency with CRM software and CS platforms.
• Bachelor's degree in Business, Communications, or related field.

Responsibilities

• Manage a portfolio of clients and maintain high satisfaction and retention.
• Onboard new clients with training on technology solutions.
• Identify client needs and provide best-practice solutions.
• Be the primary contact for inquiries, issues, and escalations.
• Monitor health metrics and pursue upsell opportunities.
• Collaborate with product and engineering to drive improvements.

Skills

Customer Success

Account Management

SaaS

CRM software

Proactive communication

Education

Bachelor's degree in Business/Communications

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and proactive Customer Success Manager to support their clients in the Travel Technology space, operating remotely from Benoni. This role is critical for ensuring clients derive maximum value from their software solutions, fostering strong relationships, and driving retention and growth. You will act as a trusted advisor, providing expert guidance, onboarding assistance, and proactive support to a portfolio of clients within the Hospitality & Tourism sector. This is an excellent opportunity for a customer-centric professional passionate about technology and its application in the travel industry.

Key Responsibilities

• Manage a portfolio of clients, building strong relationships and ensuring high levels of satisfaction and retention.
• Onboard new clients, providing training and guidance on using the company's technology solutions effectively.
• Proactively identify client needs and challenges, offering solutions and best practices to enhance their success.
• Serve as the primary point of contact for client inquiries, issues, and escalations, ensuring timely resolution.
• Gather client feedback and collaborate with product and engineering teams to drive product improvements.
• Monitor client health metrics and implement strategies to mitigate churn and drive upsell opportunities.

Requirements

• Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS or tech.
• Experience working with clients in the Travel Technology or Hospitality & Tourism industries is highly desirable.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in CRM software and customer success platforms.
• Strong problem-solving abilities and a proactive approach to client management.
• Bachelor's degree in Business, Communications, or a related field.

Benefits

• Competitive salary with performance-based bonuses.
• Full remote work flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and skill enhancement.
• A collaborative and supportive team environment focused on client success.