Senior Customer Success Manager (Remote)

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Health, dental & vision insurance

Generous leave policy

Professional development budget

Job summary

Placements24 is seeking a Senior Customer Success Manager to foster strong relationships with enterprise clients in a fully remote environment. You will manage a portfolio, drive adoption, identify upsell opportunities, and advocate for customer needs across the organization.

The ideal candidate has 5+ years in customer success or related roles, exceptional communication and negotiation skills, and experience with CRM platforms.

Qualifications

• Bachelor’s degree or equivalent practical experience in a related field.
• 5+ years in Customer Success, Account Management, or client-facing roles.
• Proven ability to manage complex client relationships and drive retention.
• Excellent communication, presentation and negotiation skills.
• Experience with CRM software and customer success platforms.

Responsibilities

• Manage a portfolio of enterprise clients as the primary contact and trusted advisor.
• Develop and execute success plans to help clients achieve business goals.
• Drive product adoption, engagement and retention through proactive outreach.
• Conduct regular business reviews to assess progress and identify growth areas.
• Articulate the value of solutions to key stakeholders.
• Collaborate with Sales, Product, and Support for a seamless client experience.

Skills

Customer Success

Account Management

Relationship Building

CRM Software

Negotiation

Education

Bachelor's degree in Business/Marketing

Tools

CRM platforms

Job description

About the Role

Our client is seeking a dynamic and experienced Senior Customer Success Manager for a fully remote position, focusing on fostering strong relationships with key clients. This role is central to ensuring our clients achieve their desired outcomes while using our products and services. You will be responsible for managing a portfolio of accounts, driving adoption, identifying upsell opportunities, and advocating for customer needs within the organization. We are looking for a strategic thinker with excellent communication and relationship-building skills, who thrives in a remote, client-facing environment and is passionate about customer advocacy.

Key Responsibilities

• Manage a portfolio of enterprise clients, serving as their primary point of contact and trusted advisor.
• Develop and execute success plans that help clients achieve their business goals.
• Drive product adoption, engagement, and retention through proactive outreach and education.
• Conduct regular business reviews with clients to assess progress and identify areas for growth.
• Identify and articulate the value of our client's solutions to key stakeholders.
• Collaborate with Sales, Product, and Support teams to ensure a seamless client experience.

Requirements

• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• 5+ years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven track record of managing complex client relationships and driving retention.
• Excellent communication, presentation, and negotiation skills.
• Experience with CRM software and customer success platforms.
• Ability to work independently and manage multiple priorities in a remote setting .

Benefits

• Highly competitive salary and generous bonus structure.
• Fully remote work opportunity, offering unparalleled flexibility.
• Comprehensive health, dental, and vision insurance.
• Significant paid time off and parental leave policy.
• Budget for professional development and continuous learning.