Remote Customer Success Manager (Hospitality Tech)

Placements24; Soweto; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Fully remote work arrangement

Health, dental & vision insurance

Job summary

Placements24 is seeking a proactive Remote Customer Success Manager to build strong partnerships with hospitality clients, guide onboarding, and drive adoption of our software and services. This fully remote position emphasizes client advocacy, ongoing health monitoring, and opportunities for growth and retention across a hospitality portfolio.

You will collaborate with sales, support, and product teams to ensure a seamless client journey, educate clients on new features, and conduct regular

Qualifications

• Proven experience in Customer Success or account management in SaaS or hospitality tech.
• Strong understanding of hospitality operations and tech needs.
• Excellent communication and relationship-building skills for remote work.
• Bachelor's degree in Business or Hospitality Management preferred.

Responsibilities

• Manage a portfolio of hospitality clients, acting as their primary point of contact and trusted advisor.
• Onboard new clients, ensuring successful implementation and adoption of the company's products.
• Proactively monitor client health, identify potential risks, and develop strategies to mitigate churn.
• Conduct regular business reviews with clients to discuss goals, performance, and opportunities for expanded use.
• Educate clients on new features and best practices to ensure they are leveraging the platform effectively.
• Gather client feedback to inform product development and improve customer experience.
• Collaborate with sales, support, and product teams to ensure a seamless client journey.

Skills

Customer Success

Account Management

Client-facing roles

Remote communication

Education

Bachelor's degree in Business or Hospitality Management

Tools

Salesforce

Job description

About the Role

Our client, a leading provider of hospitality technology solutions, is seeking a proactive and relationship-driven Remote Customer Success Manager . In this fully remote role, you will be instrumental in ensuring our clients in the hospitality industry maximize the value they derive from our software and services. You will build strong partnerships, provide strategic guidance, facilitate onboarding, and proactively identify opportunities for client growth and retention. This position requires a deep understanding of the hospitality sector and a passion for helping clients achieve their business objectives through technology in a virtual setting.

Key Responsibilities

• Manage a portfolio of hospitality clients, acting as their primary point of contact and trusted advisor.
• Onboard new clients, ensuring successful implementation and adoption of the company's products.
• Proactively monitor client health, identify potential risks, and develop strategies to mitigate churn.
• Conduct regular business reviews with clients to discuss goals, performance, and opportunities for expanded use.
• Educate clients on new features and best practices to ensure they are leveraging the platform effectively.
• Gather client feedback to inform product development and improve customer experience.
• Collaborate with sales, support, and product teams to ensure a seamless client journey.

Requirements

• Proven experience in Customer Success , Account Management, or a similar client-facing role, ideally within the SaaS or hospitality tech industry.
• Strong understanding of the hospitality industry's operational challenges and technology needs.
• Excellent communication, interpersonal, and presentation skills, with the ability to build rapport with clients remotely.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• A proactive, problem-solving mindset and a passion for client advocacy.
• Bachelor's degree in Business, Hospitality Management, or a related field is preferred.

Benefits

• Competitive annual salary and performance-based bonuses.
• The flexibility and convenience of a fully remote work arrangement.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and career advancement within a growing tech company.
• Access to cutting-edge hospitality technology and continuous learning resources.