Remote Travel Tech Customer Success Manager

Placements24; Paarl; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Fully remote work environment

Flexible hours

Paid time off

Job summary

Placements24 is seeking a dedicated Customer Success Manager to support clients in the Travel Tech industry. This fully remote role places you as the primary advocate for clients, driving adoption, retention, and value from our platform and services.

You will build strong relationships, onboard new clients, monitor health, spot upsell opportunities, and relay customer feedback to product teams. The ideal candidate has 3+ years in CS/AM, excellent communication, and solid CRM experience.

Qualifications

• Bachelor's degree in a relevant field.
• 3+ years in Customer Success, Account Management, or a client-facing role in SaaS/Tech.
• Experience with CRM and customer success platforms.

Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Understand client business objectives and guide them on how to best leverage the platform.
• Onboard new clients smoothly and efficiently, ensuring a positive initial experience.
• Monitor client health and proactively address any potential issues or risks.
• Identify opportunities for upselling and cross-selling relevant services and features.
• Voice of the customer internally, providing feedback to product and engineering teams.

Skills

Client relationships

Communication skills

Problem solving

CRM software

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM software

Job description

Placements24 is seeking a dedicated Customer Success Manager to support clients in the Travel Tech industry. This fully remote role places you as the primary advocate for clients, driving adoption, retention, and value from our platform and services.

You will build strong relationships, onboard new clients, monitor health, spot upsell opportunities, and relay customer feedback to product teams. The ideal candidate has 3+ years in CS/AM, excellent communication, and solid CRM experience.