Customer Success Manager - Rustenburg Territory

Placements24; Rustenburg; Hybrid; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Travel opportunities

Professional development

Dynamic environment

Mining tech exposure

Travel allowance

Company vehicle

Performance reviews

Employee assistance

Job summary

Placements24 seeks a proactive Customer Success Manager in the Rustenburg, North West region within the mining technology sector. You will nurture key client relationships, ensure value realization, and advocate for the customer throughout the engagement.

The role blends strategic client engagement with in-office collaboration in a hybrid setup. You will monitor client health, drive adoption, conduct reviews, and collaborate with sales, product, and support to expand account value.

Qualifications

• 4+ years in customer success, account management, or client-facing roles in B2B/industrial contexts.
• Understanding of mining industry or related industrial sectors in North West.
• Excellent communication, presentation and interpersonal skills.
• Proactive, solutions-oriented approach and problem solving.
• Experience with CRM software and CS platforms.
• Ability to manage a portfolio of clients with prioritization.

Responsibilities

• Develop and maintain strong relationships with key client stakeholders in Rustenburg.
• Monitor client health and engagement, identify upsell/cross-sell opportunities.
• Onboard new clients; ensure smooth implementation and product understanding.
• Conduct regular business reviews to assess evolving needs and value.
• Serve as primary contact for inquiries, issues, and escalations with timely resolutions.
• Educate clients on new features, best practices, and industry trends.
• Collaborate with sales, product, and support for seamless client experience.
• Translate client feedback into actionable insights for product/service improvements.
• Drive adoption and ROI; aim for retention, satisfaction, and growth targets.

Skills

Customer Success

Account Management

B2B

Mining Industry

Relationship Building

Education

Bachelor's degree

Tools

Salesforce

Dynamics

Job description

About the Role

Our client, a prominent player in the mining technology sector, is seeking a proactive and results-driven Customer Success Manager to oversee their operations in the Rustenburg, North West region. This role is instrumental in fostering strong, long-term relationships with key clients, ensuring they maximize the value derived from our client's innovative solutions. You will be the primary advocate for the customer, understanding their business needs and aligning them with our service offerings. This position offers a flexible hybrid work arrangement, combining strategic client engagement with in-office collaboration. The ideal candidate possesses a deep understanding of the mining industry, exceptional communication skills, and a passion for client satisfaction. We are looking for strategic thinkers who can proactively identify opportunities for growth and client retention within the North West territory. Join a company that is at the forefront of technological advancement in a vital industry, offering significant career development prospects.

Key Responsibilities

• Develop and maintain strong, trusted relationships with key client stakeholders in the Rustenburg area.
• Proactively monitor client health and engagement, identifying potential risks and opportunities for upselling or cross-selling.
• Onboard new clients, ensuring a smooth implementation process and comprehensive understanding of product functionalities.
• Conduct regular business reviews with clients to assess their evolving needs and demonstrate ongoing value.
• Act as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution.
• Educate clients on new product features, best practices, and industry trends relevant to their operations.
• Collaborate with sales, product, and support teams to ensure a seamless and positive client experience.
• Gather client feedback and translate it into actionable insights for product development and service improvement.
• Drive client adoption and usage of our client's solutions to ensure maximum ROI.
• Achieve and exceed retention, satisfaction, and growth targets within your assigned client portfolio.

Requirements

• Minimum of 4 years of experience in customer success, account management, or a client-facing role, preferably within the B2B or industrial sector.
• Proven understanding of the mining industry or related industrial sectors in the North West province.
• Exceptional communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a proactive, solutions-oriented approach.
• Experience with CRM software (e.g., Salesforce, Dynamics) and customer success platforms.
• Ability to manage a portfolio of clients and prioritize effectively.
• A bachelor's degree in Business, Marketing, Engineering, or a related field is preferred.
• Demonstrated ability to build rapport and influence stakeholders at various levels.
• Must be able to work effectively in a hybrid model, with regular travel to client sites in and around Rustenburg .
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary with performance-based incentives and bonuses.
• Comprehensive medical and retirement benefits.
• Opportunities for extensive travel within the region.
• Professional development and continuous learning programs.
• A dynamic and collaborative work environment.
• Exposure to cutting-edge mining technology.
• Generous travel allowance.
• Company vehicle provided for business use.
• Annual performance reviews with clear career progression paths.
• Employee assistance program.