Customer Experience Advocate

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Professional development

Team environment in Port Elizabeth

Flexible work arrangements

Job summary

Placements24 in Port Elizabeth is seeking a Customer Experience Advocate to join their team. You will handle inquiries, resolve issues, and ensure every customer interaction is positive and memorable.

This role focuses on educating customers on product features, gathering feedback, and building strong client relationships in a dynamic service environment with opportunities to grow within the organization.

Qualifications

• Experience in a customer service, support, or advocacy role.
• Exceptional communication and problem-solving skills.
• Proficiency with standard office software and helpdesk platforms.
• Strong customer-centric mindset and a passion for service excellence.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Serve as the primary contact for customer inquiries, providing timely and effective solutions.
• Investigate and resolve customer complaints and issues with professionalism and empathy.
• Educate customers on product features and best practices to maximize their satisfaction.
• Collect and relay customer feedback to relevant departments for service improvement.
• Build and maintain strong relationships with clients, ensuring their needs are met.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

Helpdesk platforms

Job description

About the Role

Our client is seeking an enthusiastic Customer Experience Advocate to join their team in Port Elizabeth . This role is central to ensuring every customer interaction is positive and memorable. You will be responsible for handling inquiries, resolving issues, and proactively seeking ways to enhance the overall customer journey. As a vital member of the client services department, you will contribute to fostering customer loyalty and satisfaction, working in a dynamic environment that encourages initiative and celebrates excellent service delivery, with opportunities to grow within a reputable organization.

Key Responsibilities

• Serve as the primary contact for customer inquiries, providing timely and effective solutions.
• Investigate and resolve customer complaints and issues with professionalism and empathy.
• Educate customers on product features and best practices to maximize their satisfaction.
• Collect and relay customer feedback to relevant departments for service improvement.
• Build and maintain strong relationships with clients, ensuring their needs are met.

Requirements

• Previous experience in a customer service , support , or advocacy role.
• Exceptional communication and problem-solving skills.
• Proficiency with standard office software and helpdesk platforms.
• A strong customer-centric mindset and a passion for service excellence.
• Ability to work effectively both independently and as part of a team.

Benefits

• Competitive salary commensurate with experience.
• Full benefits package including medical aid.
• Opportunities for professional development and skill-building workshops.
• A collaborative and supportive team atmosphere in Port Elizabeth .
• Flexible work arrangements to promote work-life balance.