Hybrid Client Success Specialist (Remote & On-site)

Placements24; Sandton; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Dental & vision insurance

Annual leave

Retirement plan

Training & advancement

Job summary

Placements24 is seeking a diligent Client Support Specialist to join our Sandton team in a hybrid role. You will provide high-level client support, manage inquiries, resolve issues, and maintain strong relationships to ensure satisfaction and retention.

The role requires experience in client support or account management, strong communication, and proficiency with CRM systems. You will balance remote work with in-office collaboration to deliver outstanding service.

Qualifications

• Experience in a client support or account management role.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency with CRM systems and helpdesk ticketing tools.
• Ability to manage client expectations and build strong relationships.
• Adaptable with hybrid work in Sandton and client-focused mindset.

Responsibilities

• Serve as a primary contact for client inquiries via multiple channels.
• Investigate and resolve client problems, escalating when needed.
• Provide product and service information, guiding clients through features.
• Process client requests, orders, and updates accurately and efficiently.
• Contribute to client retention through excellent service and proactive engagement.
• Collaborate with internal departments to ensure client satisfaction.

Skills

Client support

Account management

Communication

Negotiation

Problem solving

CRM software

Tools

CRM software

Job description

Placements24 is seeking a diligent Client Support Specialist to join our Sandton team in a hybrid role. You will provide high-level client support, manage inquiries, resolve issues, and maintain strong relationships to ensure satisfaction and retention.

The role requires experience in client support or account management, strong communication, and proficiency with CRM systems. You will balance remote work with in-office collaboration to deliver outstanding service.