Client Success & Relations Specialist (Hybrid, Cape Town)

Placements24; Cape Town; Hybrid; ZAR 350,000 - 480,000; Full time

Job summary

Placements24 is seeking a dynamic Client Relations Associate for a hybrid role in Cape Town. You will nurture client relationships, understand needs, and ensure clients receive optimal value from our services, collaborating with sales, support, and product teams.

The position requires excellent interpersonal skills, a proactive approach, and a commitment to delivering outstanding client experiences, with a blend of in-office collaboration and remote flexibility.

Qualifications

• Proven experience in account management or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Experience with CRM software and client management tools.
• Bachelor’s degree in Business, Marketing, Communications, or related field.

Responsibilities

• Manage and grow relationships with a portfolio of key clients.
• Conduct regular check-ins and business reviews to assess satisfaction and identify opportunities.
• Act as the primary point of contact for client inquiries and concerns.
• Collaborate with internal teams to address client needs and ensure timely issue resolution.
• Develop and implement strategies to enhance client retention and loyalty.
• Gather client feedback and translate it into actionable insights for product and service improvement.

Skills

Account management

Client relations

Interpersonal skills

Negotiation

Organizational skills

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM software

Job description

Placements24 is seeking a dynamic Client Relations Associate for a hybrid role in Cape Town. You will nurture client relationships, understand needs, and ensure clients receive optimal value from our services, collaborating with sales, support, and product teams.

The position requires excellent interpersonal skills, a proactive approach, and a commitment to delivering outstanding client experiences, with a blend of in-office collaboration and remote flexibility.