Customer Support Representative - Hybrid

Placements24; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Medical & dental

Career growth

Cape Town team

Job summary

Placements24 in Cape Town is hiring a Customer Support Representative to join a hybrid team that blends remote and in-office work. You will handle inbound inquiries, deliver solutions, process orders, and document interactions in the CRM, ensuring a positive customer experience across channels.

The role requires strong communication, problem-solving skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience in a customer service or helpdesk role is essential.
• Strong communication and interpersonal skills, with a clear and professional demeanor.
• Proficiency in using computers and common software applications, including CRM systems.

Responsibilities

• Address customer queries and resolve issues via phone, email, and live chat in a timely and efficient manner.
• Identify and assess customer needs to achieve satisfaction, providing accurate information and product guidance.
• Process orders, forms, applications, and requests efficiently and accurately.
• Collaborate with team members and other departments to ensure seamless customer service delivery.
• Document all customer interactions and resolutions within the CRM system.
• Contribute to team efforts by accomplishing related results as needed.

Skills

Customer service

CRM proficiency

Communication skills

Multitasking

Tools

CRM systems

Microsoft Office

Job description

About the Role

Our client is seeking a dynamic and customer-focused Customer Support Representative to join their team in Cape Town. This role offers a hybrid work model, combining the flexibility of remote work with the collaborative environment of an office. You will be responsible for managing inbound customer inquiries, providing effective solutions, and ensuring a positive customer experience across all touchpoints. This is an excellent opportunity to contribute to a supportive team dedicated to exceptional client service, working with a blend of in-office and remote flexibility.

Key Responsibilities

• Address customer queries and resolve issues via phone, email, and live chat in a timely and efficient manner.
• Identify and assess customer needs to achieve satisfaction, providing accurate information and product guidance.
• Process orders, forms, applications, and requests efficiently and accurately.
• Collaborate with team members and other departments to ensure seamless customer service delivery.
• Document all customer interactions and resolutions within the CRM system.
• Contribute to team efforts by accomplishing related results as needed.

Requirements

• Previous experience in a customer service or helpdesk role is essential.
• Strong communication and interpersonal skills, with a clear and professional demeanor.
• Proficiency in using computers and common software applications, including CRM systems.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Willingness to work a hybrid schedule, splitting time between remote and office-based work in Cape Town.
• A proactive attitude and a passion for helping customers.

Benefits

• Competitive annual salary package.
• Hybrid work arrangement offering flexibility.
• Comprehensive medical and dental coverage.
• Opportunities for career growth and skill development.
• Positive and supportive team atmosphere in Cape Town.