Customer Support Specialist - Benoni

Placements24; Benoni; Hybrid; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Hybrid work model

Performance incentives

Ongoing training

Career advancement opportunities

Job summary

Placements24 in Benoni, Gauteng, is seeking a motivated Customer Support Specialist to join our team. This hybrid role blends in-office collaboration with remote flexibility to deliver superior customer service.

You will address inquiries, resolve issues, and ensure a positive customer experience across channels. The ideal candidate excels in verbal and written English, communicates clearly, and uses CRM systems to maintain accurate records.

Qualifications

• Previous experience in a customer support or helpdesk role is required.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computers and standard office software; experience with CRM systems is a plus.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• A patient, empathetic, and customer-focused demeanor.
• Must be available for a hybrid work schedule, requiring some days in the Benoni office and some days working remotely.
• High school diploma or equivalent; further education or certifications are advantageous.
• A proactive approach and willingness to learn.
• Team player with a strong work ethic.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate product and service information to customers.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Process orders, applications, or service requests as required.
• Identify customer needs and suggest appropriate solutions or upselling opportunities.
• Follow established communication protocols and company policies.
• Contribute to team efforts and assist colleagues as needed.
• Gather customer feedback to help improve products and services.

Skills

Excellent communication

Problem-solving

Empathetic customer focus

Team player

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is seeking a motivated and detail-oriented Customer Support Specialist to join their team in **Benoni, Gauteng**. This role is integral to maintaining high standards of customer service, addressing inquiries, and resolving issues promptly. You will serve as a key point of contact for customers, ensuring a positive and efficient experience. This position offers a hybrid work arrangement, allowing for a blend of remote flexibility and in-office collaboration at our **Benoni** facility. We are looking for individuals with strong communication skills, a problem-solving aptitude, and a genuine commitment to customer satisfaction. This is an excellent opportunity to contribute to a reputable organization within the **Gauteng** province.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate product and service information to customers.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Process orders, applications, or service requests as required.
• Identify customer needs and suggest appropriate solutions or upselling opportunities.
• Follow established communication protocols and company policies.
• Contribute to team efforts and assist colleagues as needed.
• Gather customer feedback to help improve products and services.

Requirements

• Previous experience in a customer support or helpdesk role is required.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computers and standard office software; experience with CRM systems is a plus.
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
• A patient, empathetic, and customer-focused demeanor.
• Must be available for a hybrid work schedule, requiring some days in the **Benoni** office and some days working remotely.
• High school diploma or equivalent; further education or certifications are advantageous.
• A proactive approach and willingness to learn.
• Team player with a strong work ethic.

Benefits

Our client offers a competitive salary, opportunities for professional growth, and a supportive team environment. Employees benefit from the flexibility of a hybrid work model. Additional benefits include potential for performance incentives and access to ongoing training. Join a company that invests in its people and provides a clear path for career advancement in **Benoni**. Contribute to a positive customer experience in the **Gauteng** region.