Customer Service Representative - Upington

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 client, an insurance services provider, is seeking a dedicated Customer Service Representative for a fully remote role. You will handle inquiries via phone, email, and chat, explain policy details, process changes, and resolve issues with empathy.

Previous insurance sector experience is a plus. This remote-first position is based in Upington, Northern Cape, with the flexibility to work from anywhere.

Job description

About the Role

Our client, a reputable provider of insurance services, is looking for a dedicated and customer-focused Customer Service Representative to join their fully remote team. This role is pivotal in ensuring that our policyholders receive exceptional support and assistance. As a remote representative, you will handle inquiries via phone, email, and chat, providing information about policies, processing changes, and resolving issues with efficiency and empathy. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a genuine desire to help others. Previous experience in customer service, particularly within the insurance sector, is advantageous. This is a fantastic opportunity to be part of a supportive, remote-first work environment and contribute to a company that values its customers. We offer comprehensive training and ongoing support to ensure your success in this engaging role. While based in Upington, Northern Cape, the role offers the flexibility of working from anywhere.