Remote Insurance Specialist

Placements24; Johannesburg; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Remote work

Health benefits

Paid time off

Professional development

Incentives

Job summary

Placements24 is seeking a dedicated Remote Insurance Specialist to join its fully remote team, serving clients across regions including Randburg and beyond. You will provide expert advice and support on insurance products, handle inquiries, policy changes, and claims processing via digital channels from your home office.

This role requires strong communication, independent work capability, and proficiency with CRM tools to maintain accurate client records while ensuring regulatory compliance and

Qualifications

• Proven experience in the insurance industry with knowledge of various products.
• Excellent communication and customer service skills for remote settings.
• Ability to work independently and manage time effectively in a remote work environment.

Responsibilities

• Provide remote customer support via phone, email, and chat regarding insurance policies and services.
• Assist clients in selecting appropriate insurance products based on their needs and circumstances.
• Process policy changes, updates, and renewals accurately and efficiently.
• Guide clients through the initial stages of the claims process, providing necessary information and documentation.
• Ensure compliance with all company policies and regulatory requirements in all client interactions.
• Maintain detailed and accurate records of client communications and transactions.

Skills

Insurance knowledge

Remote support

Communication

Time management

Problem solving

Education

Insurance certifications

Tools

CRM software

Job description

Our client is seeking a dedicated and proficient Remote Insurance Specialist to join their fully remote team, serving clients across various regions, including those in Randburg and beyond. This role involves providing expert advice and support on a range of insurance products, assisting clients with inquiries, policy adjustments, and claims processing via digital channels. You will leverage your comprehensive understanding of insurance to deliver exceptional remote customer service and ensure client needs are met efficiently and effectively, all from the comfort of your home office.

Key Responsibilities

• Provide remote customer support via phone, email, and chat regarding insurance policies and services.
• Assist clients in selecting appropriate insurance products based on their needs and circumstances.
• Process policy changes, updates, and renewals accurately and efficiently.
• Guide clients through the initial stages of the claims process, providing necessary information and documentation.
• Ensure compliance with all company policies and regulatory requirements in all client interactions.
• Maintain detailed and accurate records of client communications and transactions.

Requirements

• Proven experience in the insurance industry, with a strong understanding of various insurance products.
• Excellent communication, interpersonal, and customer service skills, adapted for a remote setting.
• Ability to work independently and manage time effectively in a remote work environment.
• Proficiency with CRM systems and other relevant digital tools.
• Strong problem-solving skills and attention to detail.
• Relevant insurance certifications are highly advantageous.

Benefits

• Competitive annual salary with performance incentives.
• Full remote work arrangement offering maximum flexibility.
• Comprehensive health and wellness benefits.
• Generous paid time off and holidays.
• Opportunities for professional development and career progression within a forward-thinking company.