Client Support Agent - Upington

Placements24; Upington; Hybrid; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Performance reviews

Training opportunities

Job summary

Placements24 seeks a Client Support Agent for a remote role serving Upington and clients nationwide. You will handle inquiries by phone, email, and chat, diagnose issues, and maintain client records to ensure a smooth experience.

Ideal candidates have a Grade 12 and prior customer support experience, with strong communication, problem-solving, and reliable home office setup. Enjoy remote work flexibility and ongoing development opportunities.

Qualifications

• Experience in customer support or helpdesk role.
• Excellent communication and problem-solving skills.
• Proficiency with computer systems and CRM software.

Responsibilities

• Provide timely and effective customer support via phone, email, and chat.
• Diagnose and resolve client problems and escalate when needed.
• Maintain accurate client records and log interactions.
• Educate clients on product usage and best practices.
• Identify opportunities to improve client satisfaction and service.
• Follow company SLAs to ensure consistent quality of support.

Skills

Communication

Active Listening

Problem Solving

Time Management

Autonomous Work

Education

Grade 12

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a dedicated and empathetic Client Support Agent to join their remote team, serving clients from the Upington region and across the country. This role is critical in ensuring that all client interactions are handled with the utmost care and efficiency, contributing to a positive and reliable customer experience. You will be an integral part of a virtual team, focused on resolving issues and providing support that builds lasting client relationships, all while enjoying the flexibility of a remote work environment.

Key Responsibilities

• Provide timely and effective customer support via phone, email, and chat to address client inquiries and issues.
• Diagnose and resolve client problems, escalating complex cases to appropriate teams when necessary.
• Maintain accurate client records, logging all interactions, feedback, and resolutions in the designated system.
• Educate clients on product usage, features, and best practices to enhance their experience.
• Identify opportunities to improve client satisfaction and contribute to service enhancement initiatives.
• Follow company protocols and service level agreements to ensure consistent quality of support.

Requirements

• A minimum of Grade 12 or equivalent qualification; further education or certifications are an advantage.
• Previous experience in a customer support or helpdesk role is required.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with computer systems and common software applications; experience with CRM software is beneficial.
• Ability to work autonomously and manage workload effectively in a remote setting.
• Must have a reliable internet connection and a suitable home office environment.

Benefits

• Competitive monthly salary with regular performance reviews.
• Comprehensive employee benefits package.
• Remote work flexibility, allowing for a healthy work-life balance.
• Ongoing training and development opportunities to enhance your support skills.
• A collaborative and supportive virtual team culture accessible from Upington and beyond.